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Oracle Service Cloud VS Pendo

Compare Oracle Service Cloud VS Pendo and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Oracle Service Cloud logo Oracle Service Cloud

Web, Social & Contact Center

Pendo logo Pendo

Pendo helps product teams understand and guide users to create product experiences that customers love.
  • Oracle Service Cloud Landing page
    Landing page //
    2023-09-15
  • Pendo Landing page
    Landing page //
    2023-10-02

Oracle Service Cloud videos

+ Add

19D Oracle Service Cloud Release Overview

Pendo videos

+ Add

Pendo Bootcamp

More videos:

  • Review - Pendo Pad Review
  • Review - Creating a Walkthrough in Pendo

Category Popularity

0-100% (relative to Oracle Service Cloud and Pendo)

Oracle Service Cloud

Pendo

Help Desk
100 100%
Help Desk
0% 0
Analytics
0 0%
Analytics
100% 100
Communication
100 100%
Communication
0% 0
Web Analytics
0 0%
Web Analytics
100% 100

User comments

Share your experience with using Oracle Service Cloud and Pendo. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Oracle Service Cloud and Pendo

Oracle Service Cloud Reviews

We have no reviews of Oracle Service Cloud yet.
Be the first one to post

Pendo Reviews

15 best user onboarding software you need to try in 2023
Pendo.io is designed to reduce the time taken to onboard new users, and 82% of customers have seen a minimum of 10% reduction in time and effort since implementing it. Guided tours can be built with sophisticated segmentation allowing you to drive users quickly to features they’ll love.
Source: www.marketermilk.com
The 7 Best WalkMe Alternatives in 2023
Pendo is a comprehensive product experience solution that offers in-app guidance, robust user analytics, and personalized onboarding. With its focus on user insights and feedback collection,
Source: helpjuice.com
Find the Best Mixpanel Alternatives for Your Product Team
If you’re looking for the ability to really dig into customer data and compare different groups of users, Pendo falls short. For example, while you can view retention graphs and conversion funnels, you can’t segment those graphs by individual behaviors, which makes it difficult to see if drop-off at a certain point in the funnel correlates with other behavior, or to compare...
Source: heap.io
We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Whatfix doesn’t support A/B testing like Userpilot, but you can track your analytics. The only advantage of Pendo over Whatfix, is that in Whatfix you need to integrate your Google Analytics account if you want to track data, while Pendo doesn’t requires that.
Source: userpilot.com

Social recommendations and mentions

Based on our record, Pendo seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Oracle Service Cloud mentions (0)

We have not tracked any mentions of Oracle Service Cloud yet. Tracking of Oracle Service Cloud recommendations started around Mar 2021.

Pendo mentions (1)

  • Recommendations for best product analytics tools?
    Just to clarify - are you looking for something that will gather platform usage data for later analysis, or you have a dataset and want to know how to analyze it? If it's the former - give Pendo a look. My company doesn't use it (because we're 100% on-prem software, so in-product telemetry isn't a thing for us) but I know of companies who are using and loving Pendo for gathering metrics. It's supposed to be the... Source: about 1 year ago

What are some alternatives?

When comparing Oracle Service Cloud and Pendo, you can also consider the following products

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

Vtiger Help Desk - Vtiger Help Desk provides multi-channel helpdesk solution.

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Hubspot Service Hub - HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

Smartlook - Qualitative analytics for websites and mobile apps Start understanding the 'whys' of your users' behaviors with clear, visual insights. With session recordings and event tracking, you get the complete picture.

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