Software Alternatives & Reviews
Register | Login

Optiv VS ManageEngine ServiceDesk Plus

Compare Optiv VS ManageEngine ServiceDesk Plus and see what are their differences

SysAid
Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Optiv logo Optiv

Optiv is an advanced cyber security solution and services.

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.
  • Optiv Landing page
    Landing page //
    2023-09-29
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06

Optiv features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Optiv videos

+ Add

Optiv Company Video

More videos:

  • Review - Optiv Client Portal Overview: Video #4 - Assets and Reports
  • Review - Optiv Client Portal Overview: Video #1 - Dashboard

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Category Popularity

0-100% (relative to Optiv and ManageEngine ServiceDesk Plus)

Optiv

ManageEngine ServiceDesk Plus

Cyber Security
100 100%
Cyber Security
0% 0
Help Desk
0 0%
Help Desk
100% 100
Monitoring Tools
18 18%
Monitoring Tools
82% 82
Service Desk
0 0%
Service Desk
100% 100

User comments

Share your experience with using Optiv and ManageEngine ServiceDesk Plus. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Optiv and ManageEngine ServiceDesk Plus

Optiv Reviews

We have no reviews of Optiv yet.
Be the first one to post

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

What are some alternatives?

When comparing Optiv and ManageEngine ServiceDesk Plus, you can also consider the following products

GuidePoint Security - GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Cyber Security Services - Cyber Security Services is a leading cyber security consulting company providing penetration testing, security operations center (SOC) monitoring, and virtual CISO services (vCISO) to the enterprise.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

WiscNet - WiscNet Security Services provide a managed firewall and understands the importance of network security.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Loading...