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Opinionlab VS PlayVox

Compare Opinionlab VS PlayVox and see what are their differences

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Opinionlab logo Opinionlab

When waiting in a long line, standing in a dirty dressing room, or dealing with a rude waitress...

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
Not present
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

Opinionlab videos

+ Add

OpinionLab Employee Reviews - Q3 2018

More videos:

  • Review - This is: OpinionLab
  • Review - Clicktale & OpinionLab Integration: Making feedback matter more

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to Opinionlab and PlayVox)

Opinionlab

PlayVox

Analytics
100 100%
Analytics
0% 0
Communication
0 0%
Communication
100% 100
Web Analytics
100 100%
Web Analytics
0% 0
Work Management
0 0%
Work Management
100% 100

User comments

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What are some alternatives?

When comparing Opinionlab and PlayVox, you can also consider the following products

Medallia - Medallia enables companies to capture customer feedback, understand it in real-time, and take action to improve the customer experience (CX).

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Sitecore - Sitecore A/S has produced the Sitecore content management system since 1999.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Pendo - Pendo helps product teams understand and guide users to create product experiences that customers love.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

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