Software Alternatives, Accelerators & Startups

Openfire VS Jira Service Desk

Compare Openfire VS Jira Service Desk and see what are their differences

Openfire logo Openfire

Openfire (formerly Wildfire) is a cross-platform instant messaging (IM) and groupchat server.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Openfire Landing page
    Landing page //
    2021-07-27
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Openfire videos

The Kamoto OpenFire Pit by Primus [Review]

Jira Service Desk videos

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Openfire and Jira Service Desk)
Communication
100 100%
0% 0
Help Desk
0 0%
100% 100
Group Chat & Notifications
Project Management
5 5%
95% 95

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Openfire and Jira Service Desk

Openfire Reviews

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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.

What are some alternatives?

When comparing Openfire and Jira Service Desk, you can also consider the following products

Viber - Free and secure calls and messages to anyone, anywhere. Keep your conversations going no matter where you are.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

MiVoice Business - MiVoice Business is a business communication platform that delivers voice, messaging, mobility, presence, conferencing, collaboration and applications.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Screenleap - Screenleap is a web app that lets users share their device's screen over the Internet. These screens can be a desktop computer monitor or a smartphone screen or anything else that can load a web browser. Read more about Screenleap.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.