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OneInbox.ai VS Five9

Compare OneInbox.ai VS Five9 and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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OneInbox.ai logo OneInbox.ai

Communicate on Cloud

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.
  • OneInbox.ai Landing page
    Landing page //
    2021-05-13

Vibtree is a cloud telephony company offering cloud-based solutions that help businesses manage their customer communication with ease. Our list of products and services include voice and sms. Voice broadcasting, bulk sms, transactional sms, promotional sms, OTP, missed call services, multi-level IVR, toll free number, virtual number, auto dialling, call monitoring, call recording, call analytics and inbound call tracking are some of the widely used services offered by Vibtree.

Our cloud telephony services are designed to enable businesses to set up their sales & support services, onsite or offsite. No extra equipment or infrastructure is needed to get started with our customised cloud-based business communication services & solutions.

  • Five9 Landing page
    Landing page //
    2023-05-12

OneInbox.ai

Website
oneinbox.ai
Pricing URL
Official OneInbox.ai Pricing
$ Details
freemium $15.99 / Monthly (Based on your customised package)
Platforms
Android Web Browser Cross Platform iOS
Release Date
2015 December
Edit details

Five9

Website
five9.com
Pricing URL
Official Five9 Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

OneInbox.ai features and specs

  • Bulk SMS
  • Voice Calls
  • IVR
  • Cloud phone
  • Cloud number
  • Call tracking
  • Call Recording
  • Call Monitoring
  • Call Analytics and Reporting

Five9 features and specs

  • Scalability
    Five9 provides a highly scalable cloud-based contact center solution that can grow with your business, accommodating small teams to large enterprises.
  • AI and Automation
    The platform leverages advanced AI and automation tools, such as predictive dialing and intelligent virtual agents, to streamline operations and improve efficiency.
  • Omni-Channel Capabilities
    Five9 enables seamless customer interactions across multiple channels including voice, email, chat, social media, and SMS, enhancing customer experience.
  • Integrations
    It offers robust integration capabilities with various CRM and business tools like Salesforce, Zendesk, and Microsoft Dynamics, facilitating a unified workflow.
  • User-Friendly Interface
    The platform features an intuitive and user-friendly interface, making it easy for agents and administrators to navigate and use effectively.

Possible disadvantages of Five9

  • Cost
    Five9 can be relatively expensive compared to some other contact center solutions, making it less viable for very small businesses or startups.
  • Complex Setup
    Initial setup and configuration can be complex and may require significant time and technical expertise, which could be a barrier for smaller organizations.
  • Learning Curve
    Despite its user-friendly interface, the comprehensive features and customization options can present a learning curve for new users and require additional training.
  • Dependency on Internet
    Being a cloud-based solution, Five9 is highly dependent on a stable internet connection. Any disruptions in internet service can significantly impact its performance.
  • Support Response Time
    Some users have reported slower response times from Five9 support, which can be problematic for resolving urgent issues quickly.

OneInbox.ai videos

+ Add

Call tracking software

More videos:

  • Review - Winner of India 500 Startup Awards 2020

Five9 videos

+ Add

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Category Popularity

0-100% (relative to OneInbox.ai and Five9)

OneInbox.ai

Five9

Communication
6 6%
Communication
94% 94
Enterprise Communication
12 12%
Enterprise Communication
88% 88
VoIP
11 11%
VoIP
89% 89
Call Center Software
0 0%
Call Center Software
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare OneInbox.ai and Five9

OneInbox.ai Reviews

We have no reviews of OneInbox.ai yet.
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Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, Five9 seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

OneInbox.ai mentions (0)

We have not tracked any mentions of OneInbox.ai yet. Tracking of OneInbox.ai recommendations started around May 2021.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: almost 3 years ago

What are some alternatives?

When comparing OneInbox.ai and Five9, you can also consider the following products

MyOperator - MyOperator is a cloud-based call management system for voice communication purposes.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Acefone - Simplify your communication with Acefone hosted phone system and cloud communication services that come with powerful features.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

PhoneWagon - Best Call Tracking Software, Call Recording, and Analytics. Optimize your marketing with Call Tracking Metrics for PPC, SEO, and offline ad campaigns.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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