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Acefone VS Five9

Compare Acefone VS Five9 and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Acefone logo Acefone

Simplify your communication with Acefone hosted phone system and cloud communication services that come with powerful features.

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.
  • Acefone Landing page
    Landing page //
    2023-08-18

Acefone (founded in 2010) is a company focusing on simplifying communication for businesses. We are a product company that’s making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, AceX hosts powerful products, including:

Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform.

Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity.

API Connect: A unique communication API suite to assist communication needs for mobile and web applications.

Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner.

These products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer's journey.

Headquartered in Gurgaon, we are trusted by 5000+ global businesses thanks to a 200+ workforce located in Gurgaon, Mumbai and Bangalore. We bring seamless communication with industry-leading integrations to ensure an efficient, yet effective CX. Our ISO 27001 certification vouch for our top-notch security and a 99.95% uptime guarantee.

  • Five9 Landing page
    Landing page //
    2023-05-12

Acefone

Website
acefone.com
Pricing URL
Official Acefone Pricing
$ Details
paid Free Trial
Platforms
Windows Android iOS Web Mac OSX Google Chrome REST API Cross Platform Browser Safari
Startup details
Country
India
State
Haryana
City
Gurugram
Employees
500 - 999
Edit details

Five9

Website
five9.com
Pricing URL
Official Five9 Pricing
$ Details
-
Platforms
-
Edit details

Acefone features and specs

  • Comprehensive Features
    Acefone offers a wide range of features including call routing, analytics, and CRM integration, which are beneficial for businesses looking for a robust VoIP solution.
  • Scalability
    The platform allows easy scalability, making it suitable for businesses of all sizes, allowing them to adjust their plans according to their needs.
  • Reliability
    Acefone boasts a reliable service with high uptime, ensuring businesses can maintain communication without disruptions.
  • 24/7 Customer Support
    They provide round-the-clock customer support, ensuring that assistance is available whenever issues arise.
  • Flexible Deployment
    Acefone offers both cloud-based and onsite deployment options, allowing businesses to choose the setup that best suits their infrastructure.
  • Ease of Use
    The platform is designed with a user-friendly interface, making it accessible for users who may not have extensive technical backgrounds.
  • Integration Options
    The service supports integrations with CRM and other business tools, facilitating seamless workflow automation and efficiency.
  • Customer Support
    Provides reliable customer support to assist users in resolving any issues or answering queries they might have.
  • Call Recording
  • Conference Calling
  • Interactive Voice Response (IVR)
  • Call Routing
  • Real time reporting
  • Reporting & Analytics

Five9 features and specs

  • Scalability
    Five9 provides a highly scalable cloud-based contact center solution that can grow with your business, accommodating small teams to large enterprises.
  • AI and Automation
    The platform leverages advanced AI and automation tools, such as predictive dialing and intelligent virtual agents, to streamline operations and improve efficiency.
  • Omni-Channel Capabilities
    Five9 enables seamless customer interactions across multiple channels including voice, email, chat, social media, and SMS, enhancing customer experience.
  • Integrations
    It offers robust integration capabilities with various CRM and business tools like Salesforce, Zendesk, and Microsoft Dynamics, facilitating a unified workflow.
  • User-Friendly Interface
    The platform features an intuitive and user-friendly interface, making it easy for agents and administrators to navigate and use effectively.

Possible disadvantages of Five9

  • Cost
    Five9 can be relatively expensive compared to some other contact center solutions, making it less viable for very small businesses or startups.
  • Complex Setup
    Initial setup and configuration can be complex and may require significant time and technical expertise, which could be a barrier for smaller organizations.
  • Learning Curve
    Despite its user-friendly interface, the comprehensive features and customization options can present a learning curve for new users and require additional training.
  • Dependency on Internet
    Being a cloud-based solution, Five9 is highly dependent on a stable internet connection. Any disruptions in internet service can significantly impact its performance.
  • Support Response Time
    Some users have reported slower response times from Five9 support, which can be problematic for resolving urgent issues quickly.

Analysis of Five9

Overall verdict

  • Overall, Five9 is considered a strong solution for businesses looking for efficient and scalable contact center software, benefiting from its wide range of features and ability to tailor solutions to specific business needs.

Why this product is good

  • Five9 is a cloud-based contact center solution that offers various customer service features like automated workflows, real-time analytics, and robust integration options with CRM platforms, making it a versatile choice for businesses seeking to enhance their customer support operations.

Recommended for

    Five9 is recommended for medium to large enterprises that require a reliable and flexible contact center platform with sophisticated call routing, extensive CRM integrations, and strong support features to manage high volumes of customer interactions effectively.

Acefone videos

+ Add

A Peek Into Acefone

More videos:

  • Review - Servetel - Cloud Telephony Services | Toll Free Number | IVR Service Provider
  • Review - Cloud Telephony Helps Business Growth
  • Review - Zoho and Acefone Integration
  • Review - Why Your Business Needs Number Masking? | Servetel Communication
  • Review - A Peek into the Servetel Dashboard

Five9 videos

+ Add

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Category Popularity

0-100% (relative to Acefone and Five9)

Acefone

Five9

Communication
14 14%
Communication
86% 86
Business & Commerce
100 100%
Business & Commerce
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100
VoIP
27 27%
VoIP
73% 73

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Acefone and Five9

Acefone Reviews

We have no reviews of Acefone yet.
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Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, Five9 seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Acefone mentions (0)

We have not tracked any mentions of Acefone yet. Tracking of Acefone recommendations started around Mar 2021.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: about 3 years ago

What are some alternatives?

When comparing Acefone and Five9, you can also consider the following products

Asterisk - An open source telephony switching and private branch exchange service for Linux.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

FreeSWITCH - FreeSWITCH is an open-source media application designed to support popular protools such as SIP and WebRTC and provides a platform to develop voice and video applications.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

LeadMaster - The LeadMaster LeadMasterCRM All-in-One solution includes: marketing automation, lead management, email marketing, website integration & much more.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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