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Exeevo Omnipresence CRM is a unified and intelligent customer experience platform for life sciences that delivers unbeatable value to pharmaceutical, medical device, and consumer goods organizations. Our solution leverages Microsoft Dynamics 365 to provide a true 360° view of all customers and the omnichannel journeys needed to orchestrate their operations. It’s the only life sciences customer experience platform that offers seamless interoperability with the Microsoft ecosystem – Office 365 that includes Outlook and a native Microsoft Teams integration.
Recognized by Gartner as the alternative to Salesforce-based systems
• Unified license framework saves 2-5x in licensing + total cost of operation • Configuration flexibility with a rich array of life sciences industry functionality • Common data model removes the need for data integration across disparate systems • Unified, scalable platform architecture ensures unparalleled time to deploy • Brings CRM for Sales, Commercial and Medical Affairs teams, KOL Management, Marketing Automation, Events Management, Content Management, Contact Center, Self-Service, and powerful BI/ML/AI capabilities from the same solution • Lower TCO from inclusive pricing, simplifying duplicate or overlapping systems, and device-agnostic UI. • Globally available cloud infrastructure, industry data model, advanced security, and deep compliance with government requirements • Innovation is assured through Exeevo’s strategic alliance with Microsoft
BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.
Omnipresence CRM BoldDeskOmnipresence CRM's answer
Omnipresence CRM (Customer Relationship Management) stands out in the market for several reasons that contribute to its uniqueness. It's a next-generation Life Sciences solution built on Dynamics 365 and Copilot. It eliminates multiple platforms and licensing fees.
Offers the Freedom to choose data sources. You can select, integrate, and analyze data from various sources, both internal and external.
Industry-Specific Focus: Omnipresence CRM is often tailored for life sciences. This enables it to offer features and workflows that are directly aligned with the unique challenges and needs of these sectors.
Advanced Analytics and AI Integration: The platform often incorporates advanced analytics and artificial intelligence. This integration can provide more insightful customer data analysis, predictive analytics, and personalized customer engagement strategies.
360-Degree Customer View: Omnipresence CRM aims to provide a comprehensive, 360-degree view of the customer. This means integrating data from various touchpoints to offer a holistic view of the customer journey, which is crucial for personalized engagement and understanding customer needs.
Multichannel Engagement: The CRM supports multichannel engagement strategies, allowing businesses to interact with customers across various platforms such as social media, email, and direct communication. This capability is essential for modern businesses that need to reach their customers where they are.
Regulatory Compliance Features: Given its focus on industries like healthcare and life sciences, Omnipresence CRM often includes features that help organizations comply with industry-specific regulations, such as HIPAA in healthcare or GDPR for data protection.
Integration Capabilities: It usually offers strong integration capabilities with other business systems and software. This allows for seamless data flow and process integration across different business functions.
Customization and Scalability: The CRM is often praised for its customization options, allowing businesses to tailor the software to their specific needs. Additionally, its scalability means it can grow with the business, accommodating increasing data and more complex processes.
User-Friendly Interface: Despite its advanced features, Omnipresence CRM is designed to be user-friendly, making it easier for employees across different levels of tech-savviness to adapt and use the system effectively.
These features make Omnipresence CRM a robust choice for businesses, particularly in sectors where detailed customer data and compliance with regulations are crucial
BoldDesk's answer:
Better Usability - Our Modern UI can be easy to use for all users.
Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.
Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.
Omnipresence CRM's answer
Our audience is Life Sciences. Pharmaceutical, Medical Device, Biotech, Consumer Goods, Nutriceutical.
BoldDesk's answer:
BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.
Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.
Omnipresence CRM's answer
We're built on Microsoft products and applications.
BoldDesk's answer:
Omnipresence CRM's answer
-Veeva Systems -Salesforce
BoldDesk's answer:
Omnipresence CRM's answer
One AI-driven solution encompassing all platforms at one licensing fee including Commercial, Medical, Content Management, Customer Insights, Service, Field, Marketing, and more. We offer the Freedom to choose data sources. You can select, integrate, and analyze data from various sources, both internal and external. Along with built-in Microsoft functionality like Copilot, and Fabric, that truly makes us the next-generation life sciences platform with next-best action and recommendations.
-Focus is LIfe Sciences - period -No need to customize when it's delivered ready to rock -Single licensing fee model -Multitenant architecture -Generative AI across the platform -Omnichannel capabilities for hyper-personalization -Customer 360 for a unified global view -Advanced insights and reporting to make data-driven decisions -Network of SI's -The list is endless. ⬇️
And we're backed and supported by Microsoft as their preferred Life Sciences vendor.
BoldDesk's answer:
BoldDesk stands out among its competitors for several reasons:
Omnipresence CRM's answer
Omnipresence the solution was born out of a strategic alliance between Indegene and Microsoft in 2017.
BoldDesk's answer:
With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.
Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Https://bolddesk.com help your agents to succeed. Source: almost 2 years ago
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