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OmniChat by Freshchat VS Labidesk

Compare OmniChat by Freshchat VS Labidesk and see what are their differences

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OmniChat by Freshchat logo OmniChat by Freshchat

Engage, sell, and support from anywhere

Labidesk logo Labidesk

LabiDesk is all-in-one help desk software for Omni Channel Support: Shared Email Inbox, Ticketing System, HelpWidget, Knowledge Base, Live Chat. Assist, Engage and Sell to your customers!
  • OmniChat by Freshchat Landing page
    Landing page //
    2023-09-15
  • Labidesk Landing page
    Landing page //
    2022-05-07

LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers.

  • Customizable HelpCenter with Articles & FAQ for Self Service;
  • HelpWidget with automatic replies, to reduce the number of incoming requests;
  • Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues;
  • Canned Responses/ Macros for your Agents;
  • SLA, Department and Agents Roles, and Routing.

OmniChat by Freshchat

Website
freshworks.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

Labidesk

Website
labidesk.com
Pricing URL
Official Labidesk Pricing
$ Details
paid Free Trial $79.0 / Monthly (3 agents, 1 mailboxes, 1 website)
Platforms
Web
Edit details

OmniChat by Freshchat videos

No OmniChat by Freshchat videos yet. You could help us improve this page by suggesting one.

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Labidesk videos

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LabiDesk Intro

More videos:

  • Review - Labidesk Review - All in One Customer Support Help Desk with Shared Inbox, Live Chat & Announcement
  • Review - LabiDesk HelpDesk Software Intro (Live Chat Software, Ticketing Software and Knowledge Base)
  • Review - Labidesk Customer Support Software to Assist, Engage and Sell!

Category Popularity

0-100% (relative to OmniChat by Freshchat and Labidesk)

OmniChat by Freshchat

Labidesk

Customer Support
45 45%
Customer Support
55% 55
CRM
100 100%
CRM
0% 0
Help Desk
40 40%
Help Desk
60% 60
Customer Service
0 0%
Customer Service
100% 100

User comments

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What are some alternatives?

When comparing OmniChat by Freshchat and Labidesk, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpSpace - The team inbox with super powers

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Airchat - A better alternative to Drift chatbots. Finally! 🤖

HelpDesk - HelpDesk is a powerful and affordable ticketing system and help desk software for effortless customer support. Get started for free, no credit card required.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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