Olark VS Subiz

Compare Olark VS Subiz and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured

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Olark

Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

Subiz

Subiz is an agile yet remarkable live chat solution for eCommerce website to fulfill every single customer requirement and boost sales.

Landing page //
2023-07-05

Landing page //
2023-05-08

Olark

Website: olark.com
Pricing URL: Official Olark Pricing

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Subiz

Website: subiz.com.vn
Pricing URL: Official Subiz Pricing

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Olark features and specs

User-Friendly Interface
Olark features an intuitive and straightforward interface that makes it easy for users to set up and navigate, requiring minimal training.
Customizable Chat Widget
The platform allows for extensive customization of the chat widget, enabling businesses to tailor its appearance to match their brand seamlessly.
Real-Time Monitoring
Olark provides real-time monitoring capabilities, which allows businesses to track visitor behavior and initiate conversations proactively.
Integration with Other Tools
Olark integrates smoothly with various customer relationship management (CRM) systems, help desks, and email marketing tools, enhancing its functionality.
Automated Greetings
The platform can send automated messages to website visitors, making customer engagement more efficient and personalized.

Possible disadvantages of Olark

Limited Features on Basic Plan
The entry-level plan offers limited features, which may not be sufficient for larger businesses or those with advanced needs.
Cost
For small businesses or startups, the pricing of higher-tier plans might be relatively expensive compared to other chat solutions.
Limited Reporting Options
Olark’s reporting and analytics capabilities are not as comprehensive as those offered by some competitors, potentially limiting insights.
Mobile App Limitations
The mobile app for Olark is not as robust or feature-rich as its desktop counterpart, which could be a drawback for teams needing full mobile functionality.
Dependence on Internet Connection
Since Olark is a web-based chat solution, its performance is highly dependent on the quality of the internet connection, which can be problematic in areas with unstable connectivity.

Subiz features and specs

Real-time Chat
Subiz offers real-time chat functionality that allows businesses to interact with customers instantly, improving customer engagement and satisfaction.
Integration Capabilities
Subiz can be integrated with various platforms like Facebook, Zalo, and CRM systems, facilitating seamless communication across different channels and enhancing operational efficiency.
User-Friendly Interface
The platform is designed with a user-friendly interface that makes it easy to navigate and use, which helps reduce the learning curve for new users.
Customer Insight
Subiz provides tools for gathering and analyzing customer data, which can be used to gain insights into customer behavior and preferences to inform business decisions.
Automation Features
The software includes automation capabilities that allow businesses to automate repetitive tasks, such as sending welcome messages or follow-up emails, which can save time and resources.

Possible disadvantages of Subiz

Pricing Structure
Some users may find the pricing structure of Subiz to be less competitive compared to other similar tools in the market, which can be a barrier for small businesses or startups.
Limited Features in Basic Plan
Subiz's basic plan offers limited features, which may require businesses to upgrade to premium plans in order to access advanced features, potentially increasing costs.
Connectivity Issues
There can occasionally be connectivity issues that disrupt the seamless operation of the chat service, which can affect customer interactions and experience.
Customization Limitations
The platform has certain limitations in terms of customization options for chat widgets and interfaces, which may not meet the specific branding requirements of all businesses.
Language Support
The primary focus on the Vietnamese market might mean limited language support and localization options for businesses operating in a more global context.

Analysis of Olark

Overall verdict

Overall, Olark is a strong contender in the live chat software market, especially for small to medium-sized businesses that need an affordable and efficient way to communicate with their customers. Its combination of functionality, ease of use, and integration capabilities make it a worthwhile consideration.

Why this product is good

Olark is considered a good live chat solution because it offers a user-friendly interface, strong customization options, and reliable customer support. It integrates well with various CRM and e-commerce platforms, making it versatile for businesses looking to enhance their customer service. Its real-time chat features and automation can help improve customer engagement and satisfaction.

Recommended for

Olark is recommended for small to medium-sized enterprises (SMEs), online retailers, and service providers who want to improve their customer support operations. It's also suitable for teams looking to leverage live chat for sales and support without a steep learning curve.

Olark videos

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Olark Review: Strenghts and Weaknesses of the Live Chat Software

Subiz videos

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Category Popularity

0-100% (relative to Olark and Subiz)

Olark

Subiz

Customer Support

94 94%

Customer Support

6% 6

Live Chat

94 94%

Live Chat

6% 6

Help Desk

91 91%

Help Desk

9% 9

CRM

0 0%

CRM

100% 100

User comments

Share your experience with using Olark and Subiz. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Olark and Subiz

Olark Reviews

9 Best Tidio Alternatives Compared

Olark is Tidio’s competitor because of its customizable live chat tools, which allow businesses to interact with visitors, track conversations, and gather customer insights through chat transcripts and analytics. Olark targets small to medium-sized businesses looking to enhance customer service and increase conversions through direct communication.

Source: www.tidio.com

9 Best ManyChat Alternatives & Competitors in 2024

Olark stands out thanks to its modern marketing functionalities. These include attention-grabbing interfaces and imagery. It offers features and aspects that resonate with customers. Overall, Olark is a simple, well-grounded tool that is worth considering if you run a small business or work as a solo professional.

Source: www.tidio.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

Olark is a full customer relationship management (CRM) platform. Its primary features are live chat for sales and customer support. For the latter, they offer automated chat, organized customer data insights, and live chat analytics so you can track your performance. For example, you can monitor average live chat response times.

Source: www.tidio.com

11 Best Customer Service Software & Apps You Need in 2022

Olarkâs CoPilot is a chatbot that makes your support teamâs jobs easier and improves the customer experience. Using AI, CoPilot can understand questions and send answers to the common ones. It can also route customers to the right agent based on their needs. One of the best parts is that Olark will build your chatbots for you so you donât have to spend time and energy...

Source: krisp.ai

What are alternatives to LiveChat?

What are good alternatives to LivePerson, Olark, and ATG? I am looking for minimal integration with an analytic overlay and low cost.

Source: www.quora.com

Subiz Reviews

We have no reviews of Subiz yet.
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Social recommendations and mentions

Based on our record, Olark seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Olark mentions (1)

You don't need live chat on your website
I think there is some nuance here that is helpful to unpack. We'd almost all agree that: 1. Things that get in the way of solving customer needs are annoying. Most modals, popups, proactive notification that don't happen at the right time. This could include chat, email capture, cookie banners, chat bots, popovers. 2. For almost every business there are some sets of customer needs that require a conversation... - Source: Hacker News / over 2 years ago

Subiz mentions (0)

We have not tracked any mentions of Subiz yet. Tracking of Subiz recommendations started around Mar 2021.

What are some alternatives?

When comparing Olark and Subiz, you can also consider the following products

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Drift - A messaging app that helps you grow your business.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!