Oki-Toki VS FileInvite

Oki-Toki Cloud Contact-Center is an all-in-one solution for contact centers of any size and industry, equipped with the entire arsenal a modern contact center needs to be in the top three leaders.

The Cloud Contact-Center includes: - Launch of any inbound, outbound, or blended project in minimal time thanks to the Low-Code approach. - Ability to share agents between projects, teams, and companies. - Integration of Toll-free, local, and non-geographic SIP numbers. - Handling missed calls with a specialized Callback mode. - An employee motivation system with automatic calculation of bonuses and penalties. - Automated KPI tracking, integrated with speech analytics and evaluation sheets. - Dynamic conversation scripts that simplify the training of new employees, standardize responses, and automate triggers. - Performance analysis of each agent, team, and the entire contact center. Additional features available to extend the CC include: Chats, WFM, CRM, Dialer, voice broadcasts, and more.

Accelerate key stages in your document management processes using out-of-the-box automation. Easily request files, documents, forms & signatures from your clients – set a due date and save hours as your requests are returned to you effortlessly.

FileInvite automatically converts returned files to PDF and syncs with your favorite cloud storage system, CRM, or LOS using native integrations and API. Try it for yourself with a free 14-day trial.