Based on our record, Freshservice should be more popular than Odroid. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you are not so concerned about the pinouts, the ODROIDs are excellent and generally in stock if you buy them from hardkernel.com. They are similar prices but a bit more powerful, although some (such as the M1) are quite big. I ended up buying some ODROIDs as alternatives and they worked out ok where I didn't need a Pi camera or hat. In the future I'll probably move more towards ODROIDs because of the power and... Source: over 1 year ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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