Based on our record, Freshservice should be more popular than Observium. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Environment-wide stats such as disk utilization and load averages can be done using Observium with very minimal effort required to get started (no additional agent required as it monitors using SNMP, and it automatically detects what to monitor on a system / UPS / PDU / etc). Source: over 2 years ago
If you're looking for a tool that can graph resource utilization for a large number of device types out of the box using SNMP, you might take a look at Observium. Source: over 2 years ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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Redmine - Flexible project management web application
Icinga - Icinga is a fork of Nagios and is backward compatible.
Basecamp - A simple and elegant project management system.