User Evaluation uses AI to understand audio and video files from customer conversations and then provide insights per session and a report for all sessions. The research report (written by AI) combines all insights along with generative data visualizations to visualize trends, and a presentation ready for you to share with your team. These features allow you to gain a deeper understanding of your audio or video content and present your findings in a clear and concise way. And if you want to learn more about your sessions, you can chat with our AI assistant to get any questions answered.
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Have you looked at https://notably.ai before? You can upload your videos/audio and it will automatically transcribe it for you (or you can upload transcripts from any transcription service) - then, you can highlight from that and turn it into digital stickies & continue analysis. Your sources are always linked to your stickies & you can add this evidence to your insights as well. Source: almost 2 years ago
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