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NICE inContact VS X-Lite

Compare NICE inContact VS X-Lite and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

X-Lite logo X-Lite

The X-Lite softphone from CounterPath. Try out our fully-loaded Bria desktop client including voice and video call, messaging and presence or download X-Lite for try to test SIP softphone features.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • X-Lite Landing page
    Landing page //
    2021-08-02

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

X-Lite videos

+ Add

FrSky X-Lite Review | AMAZING. unless you pinch.

More videos:

  • Review - DREAM DRONE RADIO FOR THUMBERS - FRsky X-Lite review
  • Review - X-Lite X-802RR Ultra Carbon Helmet Review at RevZilla.com

Category Popularity

0-100% (relative to NICE inContact and X-Lite)

NICE inContact

X-Lite

Communication
80 80%
Communication
20% 20
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Messaging
0 0%
Messaging
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

Share your experience with using NICE inContact and X-Lite. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and X-Lite

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

X-Lite Reviews

We have no reviews of X-Lite yet.
Be the first one to post

What are some alternatives?

When comparing NICE inContact and X-Lite, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Digsby - Tagged makes it easy to meet and socialize with new people through games, shared interests, friend suggestions, browsing profiles, and much more.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Facebook Messenger - Facebook Messenger is a faster way to message.

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