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NICE inContact VS Vonage

Compare NICE inContact VS Vonage and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Vonage logo Vonage

Vonage is a cloud-based all-in-one VoIP software solution designed for multiple industries such as accounting, healthcare, finance and marketing etc.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Vonage Landing page
    Landing page //
    2022-04-10

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Vonage videos

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Vonage Business Cloud Mobile App 2020 Review (LIVE DEMO)

More videos:

  • Review - Vonage Business VOIP phone system review
  • Review - Vonage Review

Category Popularity

0-100% (relative to NICE inContact and Vonage)

NICE inContact

Vonage

Communication
69 69%
Communication
31% 31
Enterprise Communication
74 74%
Enterprise Communication
26% 26
VoIP
0 0%
VoIP
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Vonage

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Vonage Reviews

15 Best Twilio Alternatives 2022
However, Vonage can also help you with unified communications by providing flexible communication channels for all types of employees within the company to stay in touch with the customers in any way possible.
Source: rigorousthemes.com
Top 10 Best Twilio Alternative Free In 2022
Nevertheless, Vonage can likewise help you with unified communications by supplying flexible communication channels for all kinds of staff members within the company to stay in touch with the clients in any way imaginable.
Source: www.techolac.com
10 Best Business VoIP Phone Services for Small Businesses (2020)
Vonage is another small business phone service that can be used for online calling. It comes with all the standard VOIP services, plus Amazon Chime, video calls, and more. Their premium services have more features and additional advanced technology for their users.
Source: www.isitwp.com
11 Affordable Virtual PBX / Cloud Phone Systems For Small Businesses
The Vonage service is hosted in the cloud, so we manage the cloud PBX (aka, virtual PBX or IP PBX) off site for you. So there’s never a need to install PBX equipment at your location, or schedule technician visits for upgrades or maintenance. As a result, you eliminate PBX installation and equipment costs, and the need to pay for service appointments at your office. We...
Source: www.geckoandfly.com

What are some alternatives?

When comparing NICE inContact and Vonage, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Twilio - Brings voice and messaging to your web and mobile applications.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

CallHippo - Easy to use Phone System with World-Class Support

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