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NICE inContact VS Textmagic

Compare NICE inContact VS Textmagic and see what are their differences

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The platform for exceptional customer service at scale. featured
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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Textmagic logo Textmagic

The all-in-one solution for all your business texting needs - marketing campaigns, two-way SMS chats, reminders, notifications, and internal staff communication.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Textmagic Landing page
    Landing page //
    2023-11-10

Textmagic is a powerful yet intuitive platform designed to streamline SMS communication for businesses. It facilitates effective and direct customer engagement through messaging, offering tools for marketing campaigns, customer support, and notifications. With a suite of features such as personalized messages, automation capabilities, and detailed analytics, Textmagic is a go-to solution for businesses looking to harness the immediacy and reach of SMS.

NICE inContact features and specs

No features have been listed yet.

Textmagic features and specs

  • Send texts online: Yes
  • Two-way conversations with SMS chat: Yes
  • Schedule text messages in advance: Yes
  • SMS marketing campaigns: Yes
  • 10DLC Texting: Yes
  • SMS gateway API : Yes
  • SMS distribution lists: Yes
  • Email to SMS gateway service: Yes
  • Toll-free texting: Yes

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Textmagic videos

No Textmagic videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to NICE inContact and Textmagic)

NICE inContact

Textmagic

Communication
58 58%
Communication
42% 42
Enterprise Communication
100 100%
Enterprise Communication
0% 0
SMS Marketing
0 0%
SMS Marketing
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Textmagic

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Textmagic Reviews

15 Best Twilio Alternatives 2022
TextMagic's all-in-one text messaging service lets you send notifications & alerts to your existing customers at any time. What's more, you can reach out to potential leads using online texts, two way SMS, & gateway SMS via emails. Get TextMagic, today!
Source: rigorousthemes.com
Top 10 Best Twilio Alternative Free In 2022
On top of that, you can connect TextMagic into any third party tool that permits combinations thanks to TextMagic’s API assistance so that you can control all your communications in 1 place.
Source: www.techolac.com

Social recommendations and mentions

Based on our record, Textmagic seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

Textmagic mentions (1)

  • Is this phone number really not in use anymore, or has she blocked my phone number?
    I tried to call my ex gf but it said the number is not in use. But I found a website named textmagic.com which says the phone number is valid. Source: over 2 years ago

What are some alternatives?

When comparing NICE inContact and Textmagic, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

EZ Texting - EZ Texting provides SMS marketing solutions to businesses of all sizes.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

SimpleTexting - SimpleTexting offers SMS and text marketing services for companies of all sizes.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Twilio - Brings voice and messaging to your web and mobile applications.

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