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NICE inContact VS Sitecore

Compare NICE inContact VS Sitecore and see what are their differences

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  3. » Reviews
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NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Sitecore logo Sitecore

Sitecore A/S has produced the Sitecore content management system since 1999.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Sitecore Landing page
    Landing page //
    2023-05-12

NICE inContact

Website
niceincontact.com
Release Date
-
Edit details

Sitecore

Website
sitecore.com
Release Date
2001 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Ahmed Rubaie
Employees
1,000 - 1,999
Edit details

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Sitecore videos

+ Add

What is Sitecore?

More videos:

  • Review - An overview of Sitecore by profound.
  • Review - Sitecore vs Wordpress CMS - Raybiztech - The leading partner

Category Popularity

0-100% (relative to NICE inContact and Sitecore)

NICE inContact

Sitecore

Communication
100 100%
Communication
0% 0
CMS
0 0%
CMS
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Blogging Platform
0 0%
Blogging Platform
100% 100

User comments

Share your experience with using NICE inContact and Sitecore. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Sitecore

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Sitecore Reviews

WordPress alternatives: Which CMS platform is the best?
On the other hand, Sitecore is a more expensive system as its source code requires licensing fees. Also, each Sitecore instance is custom built by a team of savvy developers who are familiar with developing for the ASP.NET framework. It’s a good choice for businesses that require a custom build, want the benefits of commercial source code and are willing to invest in its...
Source: factory.dev
34 Headless CMS That Should Be On Your Radar
Sitecore’s solutions also offer in-context editing and designing, cross-channel preview capabilities, as well as enterprise-class search, asset management, and content targeting to boost personalization efforts.
Source: www.cmswire.com

What are some alternatives?

When comparing NICE inContact and Sitecore, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Pendo - Pendo helps product teams understand and guide users to create product experiences that customers love.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Gotcha - User-centric analytics & triggers, driven by micro-surveys

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