Software Alternatives, Accelerators & Startups
Register | Login

NICE inContact VS Ooma

Compare NICE inContact VS Ooma and see what are their differences

Freshworks Customer Service
Reimagine how you connect with prospects and customers featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Ooma logo Ooma

Ooma us a free internet based phone service the delivers the efficient VoIP services at clear calls.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Ooma Landing page
    Landing page //
    2023-08-02

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Ooma videos

+ Add

Ooma Telo phone review

More videos:

  • Review - Ooma: Super cheap phone service | Consumer Reports
  • Review - Ooma Review - $5 a month for your home phone save money

Category Popularity

0-100% (relative to NICE inContact and Ooma)

NICE inContact

Ooma

Communication
88 88%
Communication
12% 12
Enterprise Communication
88 88%
Enterprise Communication
12% 12
VoIP
0 0%
VoIP
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

Share your experience with using NICE inContact and Ooma. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Ooma

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Ooma Reviews

We have no reviews of Ooma yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Ooma seems to be more popular. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

Ooma mentions (13)

  • Best place to buy base residential Ooma?
    Costco usually has great deals on certain hardware most of the time. You may also find occasional deals at ooma.com. Source: over 1 year ago
  • Internet, TV, and phone service providers in Westerly? What are my choices for bare-bones, lowest cost service?
    I'm not sure on Westerly. I'd suggest finding an internet provider you like then use ooma.com for US Phone service. Should be about $7 per month once you buy the VOIP unit and hook it to your phones. You can port your existing number to them as well. Source: over 1 year ago
  • Good SIP Provider to use with Talk
    SIP and VoIP are different animals that share some things in common. If all you need is phone lines, VoIP has you covered whereas SIP can include video services (i.e. Video conferences) and text messaging. I switched my elderly mom from a $25/mo plus taxes/fees to an Ooma VoIP plan (I think they call it the Home Plan) that is absolutely free with unlimited talk minutes (you still have to pay the gov't taxes and... Source: over 1 year ago
  • Ooma has a ton of red flags
    My new ISP recommended Ooma since it's a internet-only provider so I ordered a unit directly from ooma.com. Afterward, I found out that the provider would send me a unit for free, so I have been trying to get this one returned. Source: almost 2 years ago
  • main webpage not opening if you use a certain setup.
    Yes. can't get to that site as it start with ooma.comBut the support site I can get to that start with support.ooma.com. Source: about 2 years ago
View more

What are some alternatives?

When comparing NICE inContact and Ooma, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Grasshopper - Grasshopper enables entrepreneurs to build a virtual office that connects callers to employees, wherever they are.

Loading...