Software Alternatives, Accelerators & Startups

NICE inContact VS Lateral

Compare NICE inContact VS Lateral and see what are their differences

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Lateral logo Lateral

Lateral automates information discovery for enterprises.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Lateral Landing page
    Landing page //
    2023-10-01

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Lateral videos

Introduction to Lateral.io - for better and faster Literature Review

More videos:

  • Tutorial - How to Lit Review 10x Faster "Like a Machine" (ft. Lateral)
  • Review - Lateral Approach to the Knee Exam Review - Ron Delanois, MD

Category Popularity

0-100% (relative to NICE inContact and Lateral)
Communication
100 100%
0% 0
Action
0 0%
100% 100
Enterprise Communication
100 100%
0% 0
Adventure
0 0%
100% 100

User comments

Share your experience with using NICE inContact and Lateral. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Lateral

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

Lateral Reviews

We have no reviews of Lateral yet.
Be the first one to post

What are some alternatives?

When comparing NICE inContact and Lateral, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Combat Arms: Reloaded - Combat Arms: Reloaded is an Amazing, Tactical, Free-to-play, Online, Co-op, First-person Shooter (FPS), Military-themed, Open World, and Multiplayer video game developed by Nexon and published by Lithtech Jupiter.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

BOINC - BOINC is an open-source software platform for computing using volunteered resources

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Massive Action Game - Massive Action Game is an Amazing, Action, Massively Multiplayer Online, First-person Shooter, Combat, and Tactical video game developed by Zipper Interactive and published by Sony Computer Entertainment.