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NICE inContact VS Interactive Intelligence CaaS

Compare NICE inContact VS Interactive Intelligence CaaS and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Interactive Intelligence CaaS logo Interactive Intelligence CaaS

Interactive Intelligence was acquired by Genesys in 2016
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Interactive Intelligence CaaS Landing page
    Landing page //
    2021-12-26

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Interactive Intelligence CaaS videos

No Interactive Intelligence CaaS videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to NICE inContact and Interactive Intelligence CaaS)

NICE inContact

Interactive Intelligence CaaS

Communication
97 97%
Communication
3% 3
Enterprise Communication
100 100%
Enterprise Communication
0% 0
CRM
0 0%
CRM
100% 100
Customer Support
99 99%
Customer Support
1% 1

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Interactive Intelligence CaaS

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Interactive Intelligence CaaS Reviews

We have no reviews of Interactive Intelligence CaaS yet.
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What are some alternatives?

When comparing NICE inContact and Interactive Intelligence CaaS, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Genesys - Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Clarity Connect - The best contact center for Skype for Business

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Autom8 Enterprise - Complete multi-channel cloud contact center solution

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