Software Alternatives, Accelerators & Startups

NICE inContact VS C-Zentrix Contact Center

Compare NICE inContact VS C-Zentrix Contact Center and see what are their differences

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

C-Zentrix Contact Center logo C-Zentrix Contact Center

C-Zentrix Contact Center is the fastest growing feature-rich customer experience software solution that brings to you the most comprehensive solution for the multi-touch contact centers offers on-premise, hybrid or cloud.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • C-Zentrix Contact Center Landing page
    Landing page //
    2023-08-20

NICE inContact videos

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

C-Zentrix Contact Center videos

No C-Zentrix Contact Center videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to NICE inContact and C-Zentrix Contact Center)
Communication
100 100%
0% 0
Customer Support
80 80%
20% 20
Enterprise Communication
100 100%
0% 0
Business & Commerce
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and C-Zentrix Contact Center

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.

C-Zentrix Contact Center Reviews

Best Call Center Software: The Complete List (2020 Update)
C-Zentrix Contact Center has created a solution tthat is easy to integration with third party databases and CRMs. They also help improve the relationship of businesses and customers by leveraging customer data.

What are some alternatives?

When comparing NICE inContact and C-Zentrix Contact Center, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website