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NICE inContact VS Avoma

Compare NICE inContact VS Avoma and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Avoma logo Avoma

An AI meeting assistant with conversation intelligence
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Avoma Landing page
    Landing page //
    2023-08-18

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Avoma videos

No Avoma videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to NICE inContact and Avoma)

NICE inContact

Avoma

Communication
100 100%
Communication
0% 0
Productivity
0 0%
Productivity
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
AI
0 0%
AI
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Avoma

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Avoma Reviews

The 6 Best AI Meeting Tools
Avoma is an AI meeting tool that can produce transcripts and AI notes for both audio and video meetings. It allows collaborative note-taking during meetings that can then be shared with the team.
Source: www.meetjamie.ai

What are some alternatives?

When comparing NICE inContact and Avoma, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Fireflies.ai for Meetings - Record, transcribe and search your calls

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Gong - Gong uses AI to analyze spoken conversations from audio sources and web conferencing platforms such as Cisco WebEx, GoTo Meeting and Zoom.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Otter.ai - Your AI meeting assistant that takes live notes and generates summaries and other insights using Meeting GenAI.

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