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NICE inContact VS Amdocs

Compare NICE inContact VS Amdocs and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.

Amdocs logo Amdocs

Amdocs leading software, services provider to communications and media companies, providing innovative solutions, intelligent operations and delivery expertise.
  • NICE inContact Landing page
    Landing page //
    2023-10-04
  • Amdocs Landing page
    Landing page //
    2023-09-14

NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Amdocs videos

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Category Popularity

0-100% (relative to NICE inContact and Amdocs)

NICE inContact

Amdocs

Communication
98 98%
Communication
2% 2
Telecommunications
0 0%
Telecommunications
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Network Monitoring
0 0%
Network Monitoring
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare NICE inContact and Amdocs

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Amdocs Reviews

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What are some alternatives?

When comparing NICE inContact and Amdocs, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Innovile Self-Organizing Network - Learn how INNTELLIGENT Self-Organizing Network Management automates network performance optimization to reduce costs and improve customer experience. Our vendor-agnostic SON solution delivers rapid benefits for Mobile Network Operators.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

ManageEngine OpManager - Monitors routers, switches, firewalls, load-balancers, wireless LAN controllers, servers, VMs, printers, storage devices, and everything that has an IP and is connected to the network.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

exa app - A Modern Replacement for ls

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