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NICE inContact CXone VS Scorebuddy

Compare NICE inContact CXone VS Scorebuddy and see what are their differences

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NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Scorebuddy logo Scorebuddy

SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26
  • Scorebuddy Landing page
    Landing page //
    2023-06-17

NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Scorebuddy videos

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Scorebuddy Explainer Video

More videos:

  • Review - Scorebuddy - Simple Staff Scoring Solution for Quality Monitoring Customer Service

Category Popularity

0-100% (relative to NICE inContact CXone and Scorebuddy)

NICE inContact CXone

Scorebuddy

Communication
31 31%
Communication
69% 69
Employee Scheduling
100 100%
Employee Scheduling
0% 0
Business & Commerce
0 0%
Business & Commerce
100% 100
Customer Support
100 100%
Customer Support
0% 0

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What are some alternatives?

When comparing NICE inContact CXone and Scorebuddy, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

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