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Nexthink VS Salesforce Service Cloud

Compare Nexthink VS Salesforce Service Cloud and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Nexthink logo Nexthink

Nexthink provides solution to turn end-user feedback into actionable intelligence to improve business productivity.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • Nexthink Landing page
    Landing page //
    2023-07-31
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

Nexthink videos

+ Add

Nexthink Product Overview

Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to Nexthink and Salesforce Service Cloud)

Nexthink

Salesforce Service Cloud

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100
Performance Monitoring
100 100%
Performance Monitoring
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Nexthink and Salesforce Service Cloud

Nexthink Reviews

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Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

What are some alternatives?

When comparing Nexthink and Salesforce Service Cloud, you can also consider the following products

Dynatrace - Cloud-based quality testing, performance monitoring and analytics for mobile apps and websites. Get started with Keynote today!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ThousandEyes - ThousandEyes is a Network Intelligence platform that delivers visibility into every network your organization relies on.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LogicMonitor - LogicMonitor is the SaaS performance monitoring platform for the world's best IT teams. Deploy Fast, Monitor More, Improve Ops.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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