Software Alternatives, Accelerators & Startups

NetNewsWire VS BoldDesk

Compare NetNewsWire VS BoldDesk and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

NetNewsWire logo NetNewsWire

Black Pixel is a creative agency headquartered in Seattle, WA. We build digital products for the human experience.

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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  • NetNewsWire Landing page
    Landing page //
    2018-10-21
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk Live chat support
    Live chat support //
    2024-09-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

NetNewsWire

Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

BoldDesk

$ Details
paid Free Trial $12.0 / Monthly (For per agent)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

NetNewsWire features and specs

  • Free and Open Source
    NetNewsWire is free to use and its source code is available on GitHub, allowing for transparency and community contributions to the codebase.
  • Cross-Platform Availability
    NetNewsWire is available on both macOS and iOS, allowing for synchronization across Apple devices.
  • Privacy-Focused
    The app does not track your reading habits or serve ads, ensuring a private news reading experience.
  • RSS and Atom Support
    NetNewsWire supports both RSS and Atom feeds, making it versatile for various types of subscriptions.
  • User-Friendly Interface
    The application has a clean, intuitive interface that makes it easy to navigate and manage your feeds.
  • Fast Performance
    NetNewsWire is known for its speed, providing quick updates and efficient performance even with numerous feeds.
  • Integration with Third-Party Services
    The app supports integration with popular services like Feedly and Feedbin, allowing for a more flexible RSS reading experience.

Possible disadvantages of NetNewsWire

  • Limited Platform Support
    NetNewsWire is currently only available on Apple platforms, restricting its use to macOS and iOS users.
  • No In-App Article Search
    The application does not have an integrated search feature for browsing through articles in a particular feed or across all feeds.
  • No Windows or Android Versions
    Users on Windows or Android devices do not have access to NetNewsWire, limiting its audience.
  • Learning Curve for New Users
    Though user-friendly, new users may take some time to get accustomed to the app’s features and interface.
  • Manual Syncing Required for Non-Synced Feeds
    Feeds that are not associated with third-party services require manual syncing to keep updates consistent across devices.

BoldDesk features and specs

  • Ticketing System
  • Artificial Intelligence
  • Automation
  • Customer Portal
  • Customization
  • Task Management
  • Multilingual Support
  • Integration
  • Export contact
  • Report and Analysis
  • Scheduled Reports
  • Multiple Ticket Forms
  • Ringover Integration
  • Ticket templates
  • Custom Answers
  • Whatsapp Integration
  • Facebook integration
  • Microsoft Teams Integration

Analysis of NetNewsWire

Overall verdict

  • NetNewsWire is considered a good choice for users looking for a reliable, fast, and user-friendly RSS reader. Its open-source nature and active development make it a solid option, especially for those who value transparency and community-driven improvements.

Why this product is good

  • Features
    It supports multiple account types, including iCloud and Feedbin, and offers syncing across devices, making it convenient for users who access news from various platforms.
  • Open source
    NetNewsWire is an open-source project, allowing for transparency in development and the potential for community contributions.
  • Performance
    NetNewsWire is known for its fast performance and efficient use of system resources, providing a smooth experience even with a large number of feeds.
  • User interface
    The app offers a clean and intuitive user interface that makes it easy to manage and read RSS feeds.

Recommended for

    {"news_enthusiasts" => "Great for users who consume a high volume of news and want a simple, efficient way to stay up-to-date.", "tech_enthusiasts" => "Ideal for users who appreciate open-source software and are interested in the technical aspects of app development.", "mac_and_ios_users" => "Particularly beneficial for users within the Apple ecosystem due to its seamless integration with macOS and iOS devices."}

Analysis of BoldDesk

Overall verdict

  • BoldDesk is a reputable help desk software platform designed to assist businesses in managing customer support tickets efficiently. It is generally considered a good option for its user-friendly interface and robust feature set.

Why this product is good

  • BoldDesk offers a comprehensive suite of features that cater to various customer support needs, such as ticket management, automation, SLA management, and reporting.
  • The platform is known for its ease of use, making it accessible to businesses without requiring extensive technical expertise.
  • BoldDesk provides good integration capabilities with other tools and services, allowing businesses to streamline their customer support workflows.
  • The software is cloud-based, providing the flexibility and convenience of accessing it from anywhere with an internet connection.

Recommended for

  • Small to medium-sized businesses looking for an affordable and effective help desk solution.
  • Organizations seeking to improve customer support efficiency without the need for significant technical investments.
  • Teams that want to implement a scalable solution that can grow with their customer support demands.
  • Businesses that need a customizable help desk platform to match their specific workflow and branding requirements.

NetNewsWire videos

NetNewsWire iPad and Mac Review

More videos:

  • Review - 5 iPhone apps I can't do without! - Guardian, NetNewsWire, and more...
  • Review - Review: NetNewsWire

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to NetNewsWire and BoldDesk)
RSS Reader
100 100%
0% 0
Customer Support
0 0%
100% 100
RSS
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing NetNewsWire and BoldDesk.

What makes your product unique?

BoldDesk's answer:

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer:

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer:

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer:

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer:

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer:

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using NetNewsWire and BoldDesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare NetNewsWire and BoldDesk

NetNewsWire Reviews

Hello, RSS
Feedbin has an iOS app but there are lots of other RSS readers that let you log into your Feedbin account so you can maintain a synced consumption experience across devices. NetNewsWire, Reeder and Unread are some of the popular ones.

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Social recommendations and mentions

Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NetNewsWire mentions (0)

We have not tracked any mentions of NetNewsWire yet. Tracking of NetNewsWire recommendations started around Mar 2021.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: almost 2 years ago

What are some alternatives?

When comparing NetNewsWire and BoldDesk, you can also consider the following products

Inoreader - Dive into your favorite content. The content reader for power users who want to save time.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Feedly - The content you need to accelerate your research, marketing, and sales.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

NewsBlur - NewsBlur is a personal news reader that brings people together to talk about the world.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.