Software Alternatives, Accelerators & Startups

Inoreader VS BoldDesk

Compare Inoreader VS BoldDesk and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Inoreader logo Inoreader

Dive into your favorite content. The content reader for power users who want to save time.

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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  • Inoreader Landing page
    Landing page //
    2023-05-19
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk Live chat support
    Live chat support //
    2024-09-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

BoldDesk

$ Details
paid Free Trial $12.0 / Monthly (For per agent)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

Inoreader features and specs

  • Comprehensive Feed Management
    Inoreader allows users to organize and manage their feeds with tags, folders, and rules, making it easy to keep track of a large number of sources.
  • Cross-Platform Support
    Inoreader is available on multiple platforms including web, iOS, and Android, ensuring you can access your feeds from anywhere.
  • High Customizability
    The service offers a range of customization options such as custom views, filters, and dashboard layouts to tailor the experience to individual preferences.
  • Rich Content Discovery
    In addition to RSS feeds, Inoreader features content discovery tools, including popular articles and personalized recommendations.
  • Third-Party Integration
    Inoreader supports integration with various third-party services like Pocket, Evernote, and social media platforms, enhancing its functionality.
  • Offline Reading
    With Inoreader's mobile apps, users can download articles for offline reading, which is useful for commuters or areas with poor internet connectivity.
  • Advanced Search and Archive
    The platform includes powerful search capabilities and extensive archives, making it easier to retrieve past articles and information.

Possible disadvantages of Inoreader

  • Subscription Cost
    While Inoreader offers a free tier, many of its advanced features require a paid subscription, which might be a drawback for some users.
  • Complexity for New Users
    The extensive feature set may be overwhelming for new users, requiring a learning curve to take full advantage of all available functionalities.
  • Occasional Sync Issues
    Some users have reported occasional synchronization issues between the web and mobile apps, which can disrupt the experience.
  • Advertisement in Free Version
    The free version of Inoreader includes advertisements, which might be disruptive for some users.
  • Limited Integration on Free Plan
    Third-party integrations and advanced features like rules and filters are limited in the free plan, reducing its effectiveness without a subscription.
  • Interface Clutter
    The user interface can feel cluttered to some users, which might hinder the overall reading experience.

BoldDesk features and specs

  • Ticketing System
  • Artificial Intelligence
  • Automation
  • Customer Portal
  • Customization
  • Task Management
  • Multilingual Support
  • Integration
  • Export contact
  • Report and Analysis
  • Scheduled Reports
  • Multiple Ticket Forms
  • Ringover Integration
  • Ticket templates
  • Custom Answers
  • Whatsapp Integration
  • Facebook integration
  • Microsoft Teams Integration

Analysis of BoldDesk

Overall verdict

  • BoldDesk is a reputable help desk software platform designed to assist businesses in managing customer support tickets efficiently. It is generally considered a good option for its user-friendly interface and robust feature set.

Why this product is good

  • BoldDesk offers a comprehensive suite of features that cater to various customer support needs, such as ticket management, automation, SLA management, and reporting.
  • The platform is known for its ease of use, making it accessible to businesses without requiring extensive technical expertise.
  • BoldDesk provides good integration capabilities with other tools and services, allowing businesses to streamline their customer support workflows.
  • The software is cloud-based, providing the flexibility and convenience of accessing it from anywhere with an internet connection.

Recommended for

  • Small to medium-sized businesses looking for an affordable and effective help desk solution.
  • Organizations seeking to improve customer support efficiency without the need for significant technical investments.
  • Teams that want to implement a scalable solution that can grow with their customer support demands.
  • Businesses that need a customizable help desk platform to match their specific workflow and branding requirements.

Inoreader videos

Feedly vs Inoreader after six months of use

More videos:

  • Review - How I start my day in Inoreader
  • Review - Inoreader Review

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to Inoreader and BoldDesk)
RSS
100 100%
0% 0
Customer Support
0 0%
100% 100
RSS Reader
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Inoreader and BoldDesk.

What makes your product unique?

BoldDesk's answer:

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer:

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer:

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer:

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer:

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer:

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using Inoreader and BoldDesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Inoreader and BoldDesk

Inoreader Reviews

Build Own Feed: Best Tools in 2024
Inoreader, another popular choice for content curation, provides advanced tools for managing and organizing RSS feeds. Its powerful filtering and tagging features enable users to fine-tune their content streams and surface the most relevant articles. Inoreader’s focus on customization allows users to create personalized workflows, making it ideal for individuals with...
Source: medium.com
19 Best Feedly Alternatives To Track Insights Across The Web
Inoreader Inoreader is a content aggregator that allows you to subscribe to RSS feeds, social media accounts, and newsletters. It offers a clean and customizable interface, advanced search capabilities, and the ability to save articles for offline reading. Web, iOS, Android
17 Best RSS Feed Reader And News Aggregation Apps
With Inoreader web, iOS, and Android apps, you’ll stay updated on your favorite sites 24/7. Its intuitive interface and automation features make it easy to use and keep up with the latest news and information.
The Best RSS Feed Readers for Streamlining the Internet
Advanced users will like extra features like keyword monitoring. Enter your search terms, and Inoreader will search all your feeds for any mention of that keyword or phrase and then create a feed of just those articles. You can also do the opposite and hide articles matching a phrase. Inoreader also offers a nice automation system you can use to create rules and filter your...
Source: www.wired.com
How to use Feedly with Twitter to replace Nuzzel
In my case, I chose to transition the Twitter Lists I used to read in Nuzzel to Feedly. Specifically, I paid to upgrade to Feedly Pro+, which is the version that adds the ability to connect to Twitter. That's one downside of Nuzzel's disappearance: Nuzzel was free, whereas each of these RSS readers requires a paid subscription if you want to pull in Twitter streams. Annual...

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Social recommendations and mentions

Based on our record, Inoreader seems to be a lot more popular than BoldDesk. While we know about 14 links to Inoreader, we've tracked only 1 mention of BoldDesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Inoreader mentions (14)

  • Open article in full web browser tab instead of light version of the article?
    Were can I set in inoreader.com settings so that the articles opens in normal web browser tab and not the light version of the article? Ive been checking the settings but cannot find any settings to change this. (Feedly calls this option "open in website directly"). Source: almost 2 years ago
  • RSS reader "Brief" - Firefox Extension
    As an alternative, you can use Feedbro or Inoreader. Source: about 2 years ago
  • In your opinion, what is the best subscription (recurring) purchase Mac App?
    I've Inoreader subscription for several years. It is not specific to Mac, though. But it has been particularly valuable for me with their server-side filters and deduplication. Recently, they added Newsletter subscriptions and website subscriptions for sites which don't offer RSS feeds. Pretty nifty if you need them. Source: about 2 years ago
  • RSS reader for Duo?
    Was using Feedly but it stopped working a couple years ago. Now I use inoreader - it has a nice interface on both web and in the app, and you can follow more than just RSS (customizable keyword searches) in the paid version. Source: over 2 years ago
  • Reader is ready 🔮📖
    No ability to customize font-size, and it's waaaaay too big for me on all platforms. This results in tons more scrolling that what's needed with Raindrop and Inoreader <-- major dealbreaker for me. Source: over 2 years ago
View more

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: almost 2 years ago

What are some alternatives?

When comparing Inoreader and BoldDesk, you can also consider the following products

Feedly - The content you need to accelerate your research, marketing, and sales.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

NewsBlur - NewsBlur is a personal news reader that brings people together to talk about the world.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Tiny Tiny RSS - Web-based news feed aggregator, designed to allow you to read news from any location, while feeling...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.