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Based on our record, Freshservice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: about 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
Virtru - Virtru is your data privacy force field, wrapping and protecting emails and files wherever they're shared. Easy-to-use data security software for business. People also askIs Virtru Hipaa compliant?
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
Paubox - Paubox provides HIPAA compliant email encryption without the hassle of extra steps.
Redmine - Flexible project management web application
Proofpoint Email Encryption - As email is the preferred medium for business communications, preventing confidential information from being leaked in outbound email messages must be a top priority in order to lower the risk of a data breach.
Basecamp - A simple and elegant project management system.