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Naverisk VS ViiBE.co

Compare Naverisk VS ViiBE.co and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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Naverisk logo Naverisk

Remote monitoring & management for managed service providers

ViiBE.co logo ViiBE.co

The web technology of video assistance and ticketing system designed for technical support and after-sales services.
  • Naverisk Landing page
    Landing page //
    2023-09-16
  • ViiBE.co Landing page
    Landing page //
    2023-08-22

What is ViiBE?

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. ViiBE promises the best remote diagnosis thanks to live video streaming combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.

With ViiBE, you can optimise First Contact Resolution up to 25%, NPS over 40%, and reduce Tech dispatch by 20%.

In one click and without download, you have access to the communication interface. Here an expert can send a link to the person in need of assistance to start the call. In one click, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem.

When the communication ends, all parties are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Each communication creates a new ticket, and if a situation requires multiple calls to resolve the issue, all of the calls relevant to the situation will be located in the same ticket.

Naverisk features and specs

No features have been listed yet.

ViiBE.co features and specs

  • Snapshot: Yes
  • Live Chat & In-App-Messaging: Yes
  • Screen sharing: yes
  • White Labeling: YES
  • Call Forward: Yes
  • QR Code Implementation: Yes
  • Knowledge Management: Yes
  • Real time collaboration: Yes
  • Easy to Set-up and use: Yes
  • Secure & Scalable: Yes
  • User And Group Management: Yes

Naverisk videos

+ Add

Naverisk Overview

More videos:

  • Review - Naverisk Introduction
  • Review - Naverisk Quickstart Guide

ViiBE.co videos

+ Add

Optimize technical support and after-sales services with ViiBE

Category Popularity

0-100% (relative to Naverisk and ViiBE.co)

Naverisk

ViiBE.co

IT Management
100 100%
IT Management
0% 0
Customer Support
20 20%
Customer Support
80% 80
Remote Support
39 39%
Remote Support
61% 61
MSP
100 100%
MSP
0% 0

User comments

Share your experience with using Naverisk and ViiBE.co. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Naverisk seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Naverisk mentions (2)

  • RMM Suggestions
    Https://naverisk.com/ Worked VERY well. Source: about 2 years ago
  • Helpdesk/RMM/PSA for growing MSP
    Line 4 "On Premise?" in RMM Comparison spreadsheet indicates if solution does support self-hosting. Naverisk is one of them: https://naverisk.com/ We also include Free Cloud Backup with our platform (BYO Storage): https://armabackup.com/. Source: almost 3 years ago

ViiBE.co mentions (0)

We have not tracked any mentions of ViiBE.co yet. Tracking of ViiBE.co recommendations started around Mar 2021.

What are some alternatives?

When comparing Naverisk and ViiBE.co, you can also consider the following products

SolarWinds RMM - SolarWinds RMM is a remote IT management tool that allows users to handle all kinds of related tasks through a single dashboard.

TechSee - Intelligent visual customer support solution

Atera - Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster.

SightCall - SightCall offers comprehensive real-time video APIs and Mobile SDKs that makes it simple to embed...

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Blitzz - Blitzz provides software for Remote Video Inspections and Customer Support over Live Video.

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