Based on our record, Freshservice should be more popular than Mutiny. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
This has small echoes of what Mutiny (mutinyhq.com) is already doing. I think their pitch is basically "we segment who's coming to your website and then show different versions of the landing page", but I do think that they're moving into some different areas (e.g. Automatically writing copy using GPT3 to target specific users). Source: over 1 year ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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