What are some alternatives?
When comparing Munin and Spiceworks Help Desk, you can also consider the following products
Zabbix - Track, record, alert and visualize performance and availability of IT resources
Nagios - Complete monitoring and alerting for servers, switches, applications, and services
Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.
Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
Icinga - Icinga is a fork of Nagios and is backward compatible.
Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.