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MoonMail VS HelpScout

Compare MoonMail VS HelpScout and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

MoonMail logo MoonMail

MoonMail is the easiest email marketing platform. Create, design and analyze your Email Marketing campaigns in a minute.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • MoonMail Landing page
    Landing page //
    2021-10-14
  • HelpScout Landing page
    Landing page //
    2023-07-14

MoonMail videos

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MoonMail Email Marketing Software

More videos:

  • Review - MoonMail
  • Review - Easily use HTML template in MoonMail

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to MoonMail and HelpScout)

MoonMail

HelpScout

Email Marketing
100 100%
Email Marketing
0% 0
Help Desk
0 0%
Help Desk
100% 100
Email Marketing Platforms
100 100%
Email Marketing Platforms
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using MoonMail and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare MoonMail and HelpScout

MoonMail Reviews

10 Best Email Marketing Software & Email Automation Tools of 2020
The main downside of MoonMail is its simplicity. Good luck updating your CRM, running A/B tests, or triggering emails when someone visits your pricing page. While these things are technically possible, it’ll take 10X as long achieving them in MoonMail compared to doing the same thing in any of the tools above.
Source: www.ventureharbour.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout should be more popular than MoonMail. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

MoonMail mentions (1)

  • You’ve been thinking of Serverless all wrong!
    Moonmail is a pretty awesome emailing service used by companies like Nespresso, Amazon, Circle, and many more. They switched from using a traditional approach to servers, from using RoR on EC2 to serverless and it's best explained in a case study by Carlos Castellanos where he details the journey from EC2 to AWS Lambda. - Source: dev.to / over 2 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing MoonMail and HelpScout, you can also consider the following products

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

EmailOctopus - Email marketing for less, via Amazon SES

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Campaign Monitor - Email marketing software built for designers and their clients to run successful email campaigns.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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