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M/Monit - Monit is a free open source utility for managing and monitoring, processes, files, directories and filesystems on a UNIX system. Monit conducts automatic maintenance and repair and can execute meaningful causal actions in error situations.
Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.
Lansweeper - Lansweeper discovers Windows, Linux and Mac machines in your network.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Zabbix - Track, record, alert and visualize performance and availability of IT resources
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.