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Microsoft Exchange VS Pointel DCCM

Compare Microsoft Exchange VS Pointel DCCM and see what are their differences

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Microsoft Exchange logo Microsoft Exchange

Secure Email Gateway

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • Microsoft Exchange Landing page
    Landing page //
    2021-09-22
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Microsoft Exchange videos

+ Add

Microsoft Exchange vs Outlook

More videos:

  • Review - Exchange Server 2019 - Overview & Introduction of Microsoft Exchange Server 2019 with AD DS - 01

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to Microsoft Exchange and Pointel DCCM)

Microsoft Exchange

Pointel DCCM

Email
100 100%
Email
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
Email Clients
100 100%
Email Clients
0% 0
Communication
0 0%
Communication
100% 100

User comments

Share your experience with using Microsoft Exchange and Pointel DCCM. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Microsoft Exchange and Pointel DCCM

Microsoft Exchange Reviews

6 Contenders for Best Microsoft Exchange Alternative
That said, Exchange isn’t without its drawbacks. As an on-prem email server, it requires a significant amount of storage space and computing resources, which could present a challenge for small and medium-sized businesses (SMBs). Also challenging for SMBs? Exchange’s price tag. In addition to the initial licensing cost, businesses using Microsoft Exchange Server must also...
Source: www.intradyn.com

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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What are some alternatives?

When comparing Microsoft Exchange and Pointel DCCM, you can also consider the following products

Microsoft Outlook - Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Gmail - Gmail is available across all your devices Android, iOS, and desktop devices. Sort, collaborate or call a friend without leaving your inbox.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Zoho Mail - Zoho Mail is a secure, encrypted, and enterprise-ready email solution, a suite of apps tailor-made for your organization's needs.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

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