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Dialogflow - Conversational UX Platform. (ex API.ai)
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Telegram - Telegram is a messaging app with a focus on speed and security. It’s superfast, simple and free.
Zoho Desk - Industry's first context-aware Helpdesk Software
Botkit - Botkit is an open source developer tool for building chat bots, apps and custom integrations for major messaging platforms.
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.