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mention VS Salesforce Service Cloud

Compare mention VS Salesforce Service Cloud and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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mention logo mention

Media monitoring made easy with Mention. Create alerts on your name, brand, competitors and be informed in real-time of any mention on the web and social networks

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • mention Landing page
    Landing page //
    2023-10-14
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

mention videos

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MENTION - Social Media Monitoring Tool Review

More videos:

  • Review - BrandMentions - Social Media & Web Monitoring Tool [AppSumo 2020]

Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to mention and Salesforce Service Cloud)

mention

Salesforce Service Cloud

Reputation Management
100 100%
Reputation Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
Social Media Marketing
100 100%
Social Media Marketing
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare mention and Salesforce Service Cloud

mention Reviews

10 Affordable News Monitoring Tools to Keep You in the Know
News monitoring tools track keywords connected to the topics that matter for you and aggregate in one place all public online content that mentions your keywords. They find these pieces of content in real time.
Source: brand24.com
22 PR Tools for Monitoring & Managing Media Relations in 2020
Anewstip is a search engine for finding journalists, influencers and media outlets that have recently mentioned a topic on Twitter. You can filter by journalists' profiles only, topic, and language, and then sort by influence, number of tweets, or how many times the person has mentioned your keyword. With this information, you can then create media lists and export these for...
Source: blog.hubspot.com
7 Great Google Analytics Alternatives
Mention is a comprehensive media monitoring tool that will tell you when, where and how your brand is mentioned online. It will also show you positive and negative mentions of your brand and competitors with sentiment analysis and give you a comprehensive analysis of your market.
Source: mention.com
The best free and paid online monitoring tools for PR right now
Buzzsumo was built to look at how engaging your content is but I use my Buzzsumo account for monitoring coverage. You can track your own mentions by setting up an alert for your brand(s) and you’ll be emailed when the term is mentioned. It’s easy to share and amplify coverage from within the app. I also really like how in addition to being alerted to coverage, you can see...
Source: resolution.coveragebook.com
Compare 31 of the Best Online Reputation Management Software Services
Brand mention tools alert you whenever someone mentions your brand name online, categorizes these mentions as positive or negative, and alerts you to how often certain individuals talk about your brand. That way, you can immediately take the needed actions to manage your reputation: promote the positive, and act to stop the negative before it spreads. Considering that, this...
Source: referralrock.com

Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
Source: www.bolddesk.com
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Social recommendations and mentions

Based on our record, mention seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

mention mentions (2)

  • [Demo] YouTube Mentions Tracker
    I've created a demo app that inherits the idea from a tool called Mention for tracking target keywords across the web but for YouTube videos only. Source: over 1 year ago
  • Bugs‌ ‌found‌ ‌in‌ Mention for Android. ‌Bug‌ ‌Crawl‌
    Mention is a social media marketing tool that monitors your company’s online mentions. The app tracks your company’s social media buzz based on specific parameters. You can also get instant or periodic updates about the company. Source: about 3 years ago

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

What are some alternatives?

When comparing mention and Salesforce Service Cloud, you can also consider the following products

SproutSocial - Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Try it for free.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HootSuite - Enhance your social media management with Hootsuite, the leading social media dashboard. Manage multiple networks and profiles and measure your campaign results.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Meltwater - Media monitoring, social media monitoring & media Intelligence products & tools help companies grow and build brands by listening, understanding, engaging and benchmarking their customers, markets and social business communities.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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