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Medallia VS Userback

Compare Medallia VS Userback and see what are their differences

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Medallia logo Medallia

Medallia enables companies to capture customer feedback, understand it in real-time, and take action to improve the customer experience (CX).

Userback logo Userback

Visual. Feedback. Fast. See any web page through your customers eyes with video screen capture and annotated screenshots.
  • Medallia Landing page
    Landing page //
    2023-10-17

  www.medallia.comSoftware by Medallia

  • Userback Landing page
    Landing page //
    2022-03-08

Userback is a customer feedback solution that lets you collect and manage high-quality feedback from websites and applications using video and annotated screenshots.

Built for designers, developers, product managers and web agencies, Userback will save you time by managing feedback for all your projects in one place.

Medallia

Website
medallia.com
Pricing URL
-
$ Details
-
Platforms
-
Edit details

Userback

Website
userback.io
Pricing URL
Official Userback Pricing
$ Details
paid Free Trial $59.0 / Monthly (Unlimited feedback)
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Edit details

Medallia features and specs

No features have been listed yet.

Userback features and specs

  • Screenshot Capturing: Yes
  • Screen recording: yes
  • Annotations: Yes
  • Integrations: Yes
  • Collaboration Tools: Yes
  • Clean UI: Yes
  • Customizable: Yes
  • Feedback widget: Yes
  • Feedback & Commenting: Yes
  • Free Trial: 14-day free trial, no credit card required
  • GDPR Compliant: Yes
  • Browser Extensions: Yes
  • Branding: Yes

Medallia videos

+ Add

Medallia Experience Cloud in Action

More videos:

  • Review - Medallia for Retail: Solution Overview
  • Review - Medallia for B2B: Solution Overview

Userback videos

+ Add

Userback Demo

More videos:

  • Review - Userback Review on AppSumo
  • Review - Userback Review - Frictional Client / User Feedback, This One You Don't Want To Miss
  • Demo - UserBack: How To Use This Awesome Tool - Website Maintenance Demo
  • Demo - Userback Overview Video

Category Popularity

0-100% (relative to Medallia and Userback)

Medallia

Userback

Surveys
100 100%
Surveys
0% 0
Visual Bug Reports
0 0%
Visual Bug Reports
100% 100
Customer Feedback
65 65%
Customer Feedback
35% 35
User Feedback
83 83%
User Feedback
17% 17

User comments

Share your experience with using Medallia and Userback. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Userback should be more popular than Medallia. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Medallia mentions (1)

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: 12 months ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: over 1 year ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: over 1 year ago

What are some alternatives?

When comparing Medallia and Userback, you can also consider the following products

Qualtrics - Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.

Marker.io - Visual feedback and bug reporting tool for websites

Qualtrics Customer Experience - Qualtrics Customer Experience software makes it easy to monitor, respond & improve every key moment along the customer journey. Request a demo today!

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.

BugHerd - BugHerd: The Website Feedback Tool for Agencies

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