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Marchex VS PlayVox

Compare Marchex VS PlayVox and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Marchex logo Marchex

Marchex is a mobile advertising analytics company that connects online behavior to real-world, offline actions.

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • Marchex Landing page
    Landing page //
    2023-09-22
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

Marchex videos

+ Add

Marchex Dashboard & Reports

More videos:

  • Review - Get to Know Marchex Speech Analytics
  • Review - Quick analysis on Marchex

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to Marchex and PlayVox)

Marchex

PlayVox

Call Tracking And Analytics
100 100%
Call Tracking And Analytics
0% 0
Communication
11 11%
Communication
89% 89
CRM
100 100%
CRM
0% 0
Work Management
0 0%
Work Management
100% 100

User comments

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What are some alternatives?

When comparing Marchex and PlayVox, you can also consider the following products

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Invoca - Call tracking & analytics software

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

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