Marchex VS Enthu.ai

Enthu is an AI-driven conversational intelligence platform that improves sales performance by providing important insights that are derived from transcribing and analyzing conversations.

This tool helps you identify benchmarks related to call quality, against which you can measure the performance of sales reps and figure out who are the best performers and who are the worst performers.

Also, it increases the productivity of the sales reps as they do not have to take notes during and after the call. They can directly go to those calls that are not up to the mark and work on them on their own.

Next, it brings effectiveness within the sales coaching process as a sales coach can directly jump to the areas where the problem is detected and work on them.

This platform results in cost savings across multiple areas such as reducing call QA time, faster agent ramps up, catching mistakes well within time, etc.