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ManageEngine SupportCenter Plus VS LiveMessage from Salesforce

Compare ManageEngine SupportCenter Plus VS LiveMessage from Salesforce and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

LiveMessage from Salesforce logo LiveMessage from Salesforce

Make mobile messaging a cornerstone of customer service
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09
  • LiveMessage from Salesforce Landing page
    Landing page //
    2023-06-21

ManageEngine SupportCenter Plus

Website
manageengine.com
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

LiveMessage from Salesforce

Website
salesforce.com
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

LiveMessage from Salesforce features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to ManageEngine SupportCenter Plus and LiveMessage from Salesforce)

ManageEngine SupportCenter Plus

LiveMessage from Salesforce

Help Desk
52 52%
Help Desk
48% 48
CRM
32 32%
CRM
68% 68
Customer Support
44 44%
Customer Support
56% 56
Customer Service
100 100%
Customer Service
0% 0

User comments

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What are some alternatives?

When comparing ManageEngine SupportCenter Plus and LiveMessage from Salesforce, you can also consider the following products

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

HiOperator - HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Service - Customer service issues solved for you, on demand, for free.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LiveAgent Customer Service Directory - Here at LiveAgent, we often get requests for help from customers of other companies.

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