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ManageEngine SupportCenter Plus VS ITM Platform

Compare ManageEngine SupportCenter Plus VS ITM Platform and see what are their differences

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ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

ITM Platform logo ITM Platform

Cloud-based Project Management Solutions
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09
  • ITM Platform Landing page
    Landing page //
    2023-02-08

ManageEngine SupportCenter Plus

Website
manageengine.com
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

ITM Platform

Website
itmplatform.com
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

ITM Platform features and specs

No features have been listed yet.

ManageEngine SupportCenter Plus videos

No ManageEngine SupportCenter Plus videos yet. You could help us improve this page by suggesting one.

+ Add video

ITM Platform videos

+ Add

30-minute demo ITM Platform – Project Management Functionalities

More videos:

  • Review - ITM Platform - Intro
  • Review - Demostración ITM Platform PPM

Category Popularity

0-100% (relative to ManageEngine SupportCenter Plus and ITM Platform)

ManageEngine SupportCenter Plus

ITM Platform

Help Desk
100 100%
Help Desk
0% 0
Project Management
0 0%
Project Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
Work Management
0 0%
Work Management
100% 100

User comments

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What are some alternatives?

When comparing ManageEngine SupportCenter Plus and ITM Platform, you can also consider the following products

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

Workfront - Award winning project management software helps you manage projects in one place. A cloud-based work management tool for marketing and IT teams.

Salesforce - CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.

NQI Orchestra - A project portfolio management solution. NQI Orchestra helps manage the life cycle of the project portfolios.

Ask Avenue - Ask Avenue is a two-way communication medium between potential homebuyers/sellers and realtors.

WorkOtter - WorkOtter is the #1 ranked SaaS project, resource, and portfolio management solution. We are a simple, sensible, and supportable alternative to the complex PPMs and the toy-like task managers.

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