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ManageEngine ServiceDesk Plus VS Zoho SalesIQ

Compare ManageEngine ServiceDesk Plus VS Zoho SalesIQ and see what are their differences

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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Zoho SalesIQ logo Zoho SalesIQ

Discover the future of customer engagement
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Zoho SalesIQ Landing page
    Landing page //
    2023-08-29

Zoho SalesIQ is an all-in-one customer engagement, live chat, and analytics platform. It unifies your marketing, sales, and customer support efforts providing your customers a great experience, and boosting business growth. Get to know your prospects better and initiate the right conversation with them at exactly the right time.

SalesIQ offers: Built-in audio calling, screen sharing, visitor insights, lead identification, chatbot, profanity management, 30+ integrations

Trusted by over 450,000 businesses, including giants like Mahindra & Mahindra, Renault, IIFL, Suzuki, Zee5, Fluitec, and Borner Corp.

ManageEngine ServiceDesk Plus

Website
manageengine.com
Pricing URL
Official ManageEngine ServiceDesk Plus Pricing
$ Details
freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms
Windows Linux Browser
Edit details

Zoho SalesIQ

Website
zoho.com
Pricing URL
Official Zoho SalesIQ Pricing
$ Details
freemium
Platforms
Browser Android Windows iOS Mac OSX REST API JavaScript Flutter Shopify Wordpress Magento Wix
Edit details

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Zoho SalesIQ features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Zoho SalesIQ videos

+ Add

Zoho SalesIQ Product Tour: Smart Customer engagement platform

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Zoho SalesIQ)

ManageEngine ServiceDesk Plus

Zoho SalesIQ

Help Desk
100 100%
Help Desk
0% 0
Customer Support
0 0%
Customer Support
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Live Chat
0 0%
Live Chat
100% 100

User comments

Share your experience with using ManageEngine ServiceDesk Plus and Zoho SalesIQ. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Zoho SalesIQ

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Zoho SalesIQ Reviews

Best Free Asset Tracking Software
The same goes for the pricing: While the IT Asset Tracker is always free, you need the core Zoho Creator platform to run it. A paid version of Zoho Creator starts at $10 per user per month, and includes data backups, reports, offline access, and notifications – all of which are pretty important. Zoho is a great free asset tracker for a small operation, but you'll need to...
Source: tech.co

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Zoho SalesIQ, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Drift - A messaging app that helps you grow your business.

TextUs - TextUs is the leading businesses texting platform for professionals.

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