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ManageEngine ServiceDesk Plus VS Twingate

Compare ManageEngine ServiceDesk Plus VS Twingate and see what are their differences

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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Twingate logo Twingate

Simply Zero Trust Network Access (ZTNA)
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Twingate Landing page
    Landing page //
    2023-09-10

Twingate is a secure remote access solution for an organization’s private applications, data, and environments, whether they are on-premise or in the cloud. Built to make the lives of DevOps teams, IT/infrastructure teams, and end users easier, it replaces outdated business VPNs which were not built to handle a world in which "work from anywhere" and cloud-based assets are increasingly the norm.

ManageEngine ServiceDesk Plus

Website
manageengine.com
Pricing URL
Official ManageEngine ServiceDesk Plus Pricing
$ Details
freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms
Windows Linux Browser
Release Date
-
Edit details

Twingate

Website
twingate.com
Pricing URL
Official Twingate Pricing
$ Details
-
Platforms
-
Release Date
2020 May
Edit details

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Twingate features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Twingate videos

+ Add

Getting started with Twingate in minutes

More videos:

  • Review - Twingate, new VPN alternative of 2020, by Former Dropbox and Microsoft employees (Twingate Download)
  • Review - Review: Grivel Mega Twingate

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Twingate)

ManageEngine ServiceDesk Plus

Twingate

Help Desk
100 100%
Help Desk
0% 0
VPN
0 0%
VPN
100% 100
Service Desk
100 100%
Service Desk
0% 0
Cloud VPN
0 0%
Cloud VPN
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Twingate

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Twingate Reviews

The top 10 alternatives to OpenVPN
Twingate is dedicated to reducing the complexity and hassle of cybersecurity. Our ZTNA offering brings forth secure remote access with fine-tuned access controls, quick deployment times, and an uninterrupted experience for both administrators and end users. Twingate assists various organizations in transitioning away from old-fashioned VPNs, introducing a more secure,...
Source: www.twingate.com

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Twingate, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

TailScale - Private networks made easy Connect all your devices using WireGuard, without the hassle. Tailscale makes it as easy as installing an app and signing in.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

OpenVPN - OpenVPN - The Open Source VPN

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

NordLayer - NordLayer is a business-oriented stress-free cybersecurity solution enabling organizations to establish secure access to the internet, company network and resources and help accomplish compliance requirements for any way of working.

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