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ManageEngine ServiceDesk Plus VS SolarWinds NPM

Compare ManageEngine ServiceDesk Plus VS SolarWinds NPM and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

SolarWinds NPM logo SolarWinds NPM

Advanced network monitoring for on-premises, hybrid, and cloud. Download a FREE 30-day trial of SolarWinds Network Performance Monitor (NPM) today!
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • SolarWinds NPM Landing page
    Landing page //
    2023-09-22

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

SolarWinds NPM features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

SolarWinds NPM videos

+ Add

SolarWinds NPM: Your Complete Network Monitoring Solution

More videos:

  • Review - Overview of Quality of Experience Dashboard in SolarWinds NPM

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and SolarWinds NPM)

ManageEngine ServiceDesk Plus

SolarWinds NPM

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
23 23%
Monitoring Tools
77% 77
Service Desk
100 100%
Service Desk
0% 0
Log Management
0 0%
Log Management
100% 100

User comments

Share your experience with using ManageEngine ServiceDesk Plus and SolarWinds NPM. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and SolarWinds NPM

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

SolarWinds NPM Reviews

The Best Cacti Monitoring Alternatives
The SolarWinds Network Performance Monitor is a paid tool, the best of the best. It’s a network monitoring solution to help you find, diagnose, and resolve network performance issues. The tool is mainly focused on maintaining the health of the devices within your network.
Source: www.webservertalk.com
13 Best Nagios Alternatives for Networks, Servers, IT Systems Monitoring
Unlike Solarwinds NPM described above which is focused only on networking, checkmk can monitor a wide range of devices such as servers, network devices, applications etc.
Source: www.networkstraining.com
Best Open Source Network Monitoring Tools and Software (Linux/Windows)
Solarwinds Network Performance Monitor is another Great monitoring tool that has a large community behind it and has updates almost every year.
Source: www.ittsystems.com
15 Best IT Monitoring Tools and Software
SolarWinds NPM is SolarWinds’s network troubleshooter. NPM is easy to use, can be used across physical, cloud-based, or mixed businesses.
Source: blog.inedo.com

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and SolarWinds NPM, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zabbix - Track, record, alert and visualize performance and availability of IT resources

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Wireshark - Wireshark is a network protocol analyzer for Unix and Windows. It lets you capture and interactively browse the traffic running on a computer network.

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