Software Alternatives, Accelerators & Startups

ManageEngine ServiceDesk Plus VS OpenKM.us

Compare ManageEngine ServiceDesk Plus VS OpenKM.us and see what are their differences

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

OpenKM.us logo OpenKM.us

OpenKM is a document management software that integrates all essential document management into one easy to use solution.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • OpenKM.us Landing page
    Landing page //
    2023-09-04

OpenKM is an Enterprise Content Management Software, often referred to as Document Management Systems (DMS), EDRMS, or CMS.

A Document Management Software (DMS) is a computer program used to store, manage, and track electronic documents and images of paper-based information captured using a document scanner or other means.

OpenKM is a management solution that allows businesses to control the production, storage, management, and distribution of electronic documents and control documents' flow

OpenKM is a document management software that integrates all essential document management, collaboration, and advanced search functionality into one easy to use solution. The system also includes administration tools to define various users' roles, access control, user quota, document security level, detailed logs of activity, and automation setup.

With OpenKM enterprise document management, you can:

Control your enterprise content. Collect information from any digital source. Collaborate with colleagues on documents and projects. Empower organizations to capitalize on accumulated knowledge by locating documents, experts, and information sources. Enterprise content management features. Manage digital content or documents.

Call +1 646 206 6071.

ManageEngine ServiceDesk Plus

$ Details
freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms
Windows Linux Browser
Release Date
-

OpenKM.us

Website
openkm.us
$ Details
freemium $6000.0 / One-off ("10 users" "2 TB supported repository" )
Platforms
Browser Android Windows Linux Cloud Internet Explorer Safari Chrome OS Oracle Google Chrome Firefox Web Edge AWS Azure Docker .Net PHP REST API JavaScript Java Amazon ASP.NET API Apache
Release Date
2014 May

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

OpenKM.us features and specs

  • Customizable: https://www.openkm.us/en/customizations.html
  • Consulting Services: https://www.openkm.us/en/consulting.html
  • Training Services: https://www.openkm.us/en/training.html
  • Document management: https://www.openkm.us/en/document-management.html
  • Enterprise service management: https://www.openkm.us/en/enterprise-content-management-system.html
  • Workflow: https://docs.openkm.com/kcenter/view/wfg/
  • Partner Program: https://www.openkm.us/en/partners.html
  • Community: https://www.openkm.us/en/open-source-document-management-system.html
  • Professional on-premise version: https://www.openkm.us/en/professional-document-management-system.html
  • Professional cloud version: https://www.openkm.us/en/cloud-document-management-system.html

ManageEngine ServiceDesk Plus videos

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

OpenKM.us videos

OpenKM | assists users to comply with the HIPAA USA Law regulations.

More videos:

  • Demo - OpenKM in less than four minutes (New interface features tour)
  • Tutorial - OpenKM’s Stamp and watermark feature (New Interface)
  • Tutorial - OpenKM’s Search functionality (new interface)
  • Demo - OpenKM - Optical Character Recognition - Zone OCR example - (New User Interface)

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and OpenKM.us)
Help Desk
100 100%
0% 0
Document Management System
Monitoring Tools
100 100%
0% 0
Education
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and OpenKM.us

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.

OpenKM.us Reviews

  1. The best document management app we've used

    We had an excellent experience overall; the program, despite having many capabilities, serves its job, with only a few customer care issues. We are at ease using the program!

    👍 Pros:    Excellent features|User friendly interface|Reasonable pricing
    👎 Cons:    Customer support

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