Software Alternatives & Reviews
Register | Login

ManageEngine ServiceDesk Plus VS Microsoft Intune

Compare ManageEngine ServiceDesk Plus VS Microsoft Intune and see what are their differences

SysAid
Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

Microsoft Intune logo Microsoft Intune

Microsoft Intune is a cloud-based mobile device and application management solution.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • Microsoft Intune Landing page
    Landing page //
    2023-03-30

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

Microsoft Intune features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

Microsoft Intune videos

+ Add

Microsoft Intune - How it works

More videos:

  • Demo - Real World Management of Devices with Microsoft Intune and Azure Active Directory | Demo Heavy
  • Tutorial - Microsoft Intune Tutorial

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and Microsoft Intune)

ManageEngine ServiceDesk Plus

Microsoft Intune

Help Desk
85 85%
Help Desk
15% 15
Monitoring Tools
34 34%
Monitoring Tools
66% 66
IT Management
39 39%
IT Management
61% 61
Service Desk
100 100%
Service Desk
0% 0

User comments

Share your experience with using ManageEngine ServiceDesk Plus and Microsoft Intune. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and Microsoft Intune

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

Microsoft Intune Reviews

10 Best MDM Software: Mobile Device Management Solutions in 2023
Microsoft Intune is a specialized mobile device management app that gives users an integrated console for managing enterprise apps and mobile devices. Although it is a part of the Azure portal, you can also use it as a standalone solution.
Source: www.softwaretestinghelp.com

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and Microsoft Intune, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Jamf Pro - Jamf Pro is comprehensive enterprise management software for the Apple platform, simplifying IT management for Mac, iPad, iPhone and Apple TV.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Soti MobiControl - SOTI MobiControl is an enterprise mobility management solution.

Loading...