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ManageEngine ServiceDesk Plus VS ManageEngine Patch Connect Plus

Compare ManageEngine ServiceDesk Plus VS ManageEngine Patch Connect Plus and see what are their differences

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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

ManageEngine Patch Connect Plus logo ManageEngine Patch Connect Plus

Patch Connect Plus is SCCM third party patch management tool which helps you to manage non-Microsoft & third party patches. Try SCCM third party patch management from ManageEngine!
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • ManageEngine Patch Connect Plus Landing page
    Landing page //
    2023-01-11

Patch Connect Plus is an auxiliary tool for Microsoft's System Center Configuration Manager (SCCM) and introduces third-party patch management to your everyday IT management operations. Patch Connect Plus supports a large repository of over 530 updates for 330+ third party applications.

Automate the deployment of third-party patches through SCCM. Patch Connect Plus automatically scans, publishes and initiates SCCM-WSUS syncs to make updates available from the SCCM console. From there, the deployment of published patches can be carried out using SCCM's Automated Deployment Rules (ADR).

Apart from third-party updates, Patch Connect Plus also lets you manage and deploy third-party applications to endpoints using the SCCM Application Management feature of the product. Additionaly, you can customize the deployment of both third-party applications and their respective updates using pre/post scripts.

With SCCM versions 1806 and above, Microsoft extended support to custom update catalogs through the Software Update Point. Patch Connect Plus offers third-party software update catalogs ready to be published to SCCM. The product enables a range of on-demand client actions that can be performed from the console using the integrated admin tools feature.

Patch Connect Plus comes with a dedicated SCCM plug-in which allows you to view the complete list of third-party updates, carry out deployment and subsequently generate reports to evaluate your patch management cycle.

ManageEngine ServiceDesk Plus

Website
manageengine.com
Pricing URL
Official ManageEngine ServiceDesk Plus Pricing
$ Details
freemium $10.0 / Monthly (per technician, upto 5 technicians and 500 nodes)
Platforms
Windows Linux Browser
Edit details

ManageEngine Patch Connect Plus

Website
manageengine.com
Pricing URL
Official ManageEngine Patch Connect Plus Pricing
$ Details
freemium $325.0 / Annually (250 Computers)
Platforms
Windows System Center Configuration Manager (SCCM)
Edit details

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

ManageEngine Patch Connect Plus features and specs

  • Automated third-party patching: Yes
  • SCCM Application Management: Yes
  • Intune Application Management: Yes
  • Auto-detection of third-party updates: Yes
  • Admin Tools: Yes
  • Native SCCM Plug-in: Yes
  • Customized Deployment: Yes
  • Deployment Reports: Yes
  • Update Catalogs: Yes

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

ManageEngine Patch Connect Plus videos

+ Add

How to deploy patches using SCCM | ManageEngine Patch Connect Plus

More videos:

  • Tutorial - Setting Up Patch Connect Plus
  • Review - Third-party patch management in SCCM | Anoop C. Nair | ManageEngine Patch Connect Plus webinar

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and ManageEngine Patch Connect Plus)

ManageEngine ServiceDesk Plus

ManageEngine Patch Connect Plus

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
83 83%
Monitoring Tools
17% 17
Service Desk
100 100%
Service Desk
0% 0
Patch Management
0 0%
Patch Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and ManageEngine Patch Connect Plus

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

ManageEngine Patch Connect Plus Reviews

We have no reviews of ManageEngine Patch Connect Plus yet.
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What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and ManageEngine Patch Connect Plus, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

SolarWinds Patch Manager - SolarWinds Patch Manager is an intuitive patch management software for quickly addressing software vulnerabilities.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Atera - Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

PDQ Deploy - Deploy software quickly with PDQ Deploy. It's simple to install just about anything to multiple computers on your network.

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