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ManageEngine ServiceDesk Plus VS LogMeIn Rescue

Compare ManageEngine ServiceDesk Plus VS LogMeIn Rescue and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

LogMeIn Rescue logo LogMeIn Rescue

#1 premium remote support tool at your fingertips.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • LogMeIn Rescue Landing page
    Landing page //
    2022-11-07

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

LogMeIn Rescue features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

LogMeIn Rescue videos

+ Add

LogMeIn Rescue - Remote Support Product Overview 2017

More videos:

  • Review - LogMeIn Rescue - Technician Console

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and LogMeIn Rescue)

ManageEngine ServiceDesk Plus

LogMeIn Rescue

Help Desk
100 100%
Help Desk
0% 0
Remote Desktop
0 0%
Remote Desktop
100% 100
Service Desk
100 100%
Service Desk
0% 0
Monitoring Tools
63 63%
Monitoring Tools
37% 37

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and LogMeIn Rescue

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

LogMeIn Rescue Reviews

Provide Tech Support by Remotely Control Controlling Computers Using these 10 Tools
One of the best remote support software is Rescue. An easy-to-use service for remote support of PCs, Macs, and mobile devices. Allows you to serve teams of any size, from small technical support departments to the largest global companies.
Source: hackernoon.com
10 Best Remote Desktop Software For Tech Support in 2022
One of the best remote support software is Rescue. An easy-to-use service for remote support of PCs, Macs, and mobile devices. Allows you to serve teams of any size, from small technical support departments to the largest global companies.
Source: medium.com

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and LogMeIn Rescue, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

GoToAssist - RescueAssist, formerly GoToAssist, identifies, diagnoses & solves issues fast with our remote desktop support software. Learn more about RescueAssist today!

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

BeyondTrust Remote Support - BeyondTrust Remote Support is remote desktop access, service desk, and collaboration software for Windows, Mac, Linux, iOS (iPad, iPhone), and Android devices.

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