Software Alternatives & Reviews

ManageEngine ServiceDesk Plus VS LogMeIn Central

Compare ManageEngine ServiceDesk Plus VS LogMeIn Central and see what are their differences

ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

LogMeIn Central logo LogMeIn Central

LogMeIn Central is a comprehensive endpoint management software that easily helps IT professionals manage and monitor their organization’s endpoint infrastructure.
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • LogMeIn Central Landing page
    Landing page //
    2022-05-25

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

LogMeIn Central features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

LogMeIn Central videos

LogMeIn Central | Product Overview

More videos:

  • Demo - LogMeIn Central - One2Many - Full Demonstration
  • Review - LogMeIn Central | Background Access

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and LogMeIn Central)
Help Desk
100 100%
0% 0
Monitoring Tools
17 17%
83% 83
Service Desk
100 100%
0% 0
Office & Productivity
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and LogMeIn Central

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.

LogMeIn Central Reviews

  1. Average Endpoint Management Software

    As an IT professional, I have been using LogMeIn Central for several months now to manage and monitor my organisation's endpoint infrastructure. Overall, I have found the software to be comprehensive in terms of its features, but average in terms of performance and advanced capabilities.

    One of the standout features of LogMeIn Central is its wide range of capabilities for endpoint management. From remote control and asset management to patch management and software deployment, this software offers a range of tools that are useful for IT professionals. I particularly appreciated the security features, such as password protection and two-factor authentication, which help to protect against unauthorised access.

    However, while LogMeIn Central is relatively easy to use and offers a user-friendly interface, I did experience some performance issues. The software can be slow at times, particularly when attempting to access remote devices, which can be frustrating. Additionally, while the software offers a good range of features, it lacks some advanced capabilities that are offered by other endpoint management solutions, such as advanced reporting and analytics.

    In terms of pricing, LogMeIn Central is somewhat expensive compared to other endpoint management software on the market. While it may be worth the investment for larger organisations with more complex endpoint infrastructure, smaller businesses may find it too costly.

    👍 Pros:    Remote control|Reliable|Stable
    👎 Cons:    Expensive|Little slow

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and LogMeIn Central, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ESET Endpoint Security - ESET internet security solutions deliver proactive, multi-layered protection, including antivirus, anti-phishing, exploit blocker and more, to protect the business from all known and emerging malware and threats.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Symantec Endpoint Encryption - Symantec Endpoint Encryption protects the sensitive information and ensure regulatory compliance with strong full-disk and removable media encryption with centralized management.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

Kaspersky Endpoint Security - Our HuMachine™-based, Next Generation endpoint security delivers multi-layered protection for multiple platforms – including Linux servers and endpoints – to detect suspicious behavior and block threats, including ransomware.