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ManageEngine ServiceDesk Plus VS ITM Platform

Compare ManageEngine ServiceDesk Plus VS ITM Platform and see what are their differences

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ManageEngine ServiceDesk Plus logo ManageEngine ServiceDesk Plus

Over 100,000 organizations, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance and achieve high end user satisfaction.

ITM Platform logo ITM Platform

Cloud-based Project Management Solutions
  • ManageEngine ServiceDesk Plus Landing page
    Landing page //
    2023-02-06
  • ITM Platform Landing page
    Landing page //
    2023-02-08

ManageEngine ServiceDesk Plus features and specs

  • Incident Management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets.
  • Asset Management: Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.
  • Project Management: Create projects, manage resources, track progress, and integrate projects with requests and changes to fine-tune your overall IT service delivery.
  • Problem Management: Analyze root causes, reduce repeat incidents, and boost your IT help desk's productivity.
  • CMDB: Visually build relationships between CIs and analyze the business impact of any outages or change implementations.
  • Service catalog: Showcase your available services to end users, with custom SLAs and multi-stage approvals.
  • Change management: Streamline planning, approval, and implementation with automated workflows.
  • Enterprise service management: Extend proven ITSM best practices to HR, finance, and other service delivery areas.
  • IT release management: Make your releases work in tandem with your change management process.

ITM Platform features and specs

No features have been listed yet.

ManageEngine ServiceDesk Plus videos

+ Add

ServiceDesk Plus overview demo

More videos:

  • Review - Manageengine Servicedesk Plus Mobile

ITM Platform videos

+ Add

30-minute demo ITM Platform – Project Management Functionalities

More videos:

  • Review - ITM Platform - Intro
  • Review - Demostración ITM Platform PPM

Category Popularity

0-100% (relative to ManageEngine ServiceDesk Plus and ITM Platform)

ManageEngine ServiceDesk Plus

ITM Platform

Help Desk
100 100%
Help Desk
0% 0
Project Management
0 0%
Project Management
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Work Management
0 0%
Work Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ManageEngine ServiceDesk Plus and ITM Platform

ManageEngine ServiceDesk Plus Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ManageEngine Desktop Central MSP is a remote monitoring and management (RMM) software for managed service providers to assist them in managing their client’s desktops, servers, laptops, and mobile devices from a central location. It is suitable for small, medium, as well as large MSPs.
Source: www.softwaretestinghelp.com
8 Zendesk Alternatives to Rock Your Customer Service
ManageEngine ServiceDesk Plus is No. 1 on our list of the most popular help desk software options. It offers dashboards for projects, milestones, and tasks for all your projects. From there, the system will tell you what caused incidents so you can be proactive about preventing them.
Source: blog.capterra.com

ITM Platform Reviews

We have no reviews of ITM Platform yet.
Be the first one to post

What are some alternatives?

When comparing ManageEngine ServiceDesk Plus and ITM Platform, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Workfront - Award winning project management software helps you manage projects in one place. A cloud-based work management tool for marketing and IT teams.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

NQI Orchestra - A project portfolio management solution. NQI Orchestra helps manage the life cycle of the project portfolios.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

WorkOtter - WorkOtter is the #1 ranked SaaS project, resource, and portfolio management solution. We are a simple, sensible, and supportable alternative to the complex PPMs and the toy-like task managers.

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